Under Review
over 1 year ago

Garmin Express - Wrong Language

hi mates,

I have many feedback from user telling me that the language of the settings is in Russian,

But only with Garmin Express, everything is fine with Garmin IQ.

Does it happen to someone else?

Did I miss something?

Shent-Aurkhan (SHN)
Parents
  • 1 month ago

    In the meantime I issued a support-ticket at Garmin but they responded by referring to the author(s) of apps and stating that there's nothing they can do about this problem. I honestly have my doubts about this. To my knowledge, the "framework", in this case Garmin Express (GE) should take care about the languages. I read some guidelines on the developers-site, especially about languages and the only demand is that this must be one of the common languages, preferable English. Quite obvious because there is not enough space in an app to include all possible translations. I also contacted the author of my favorite app and he commented that he doesn't know about any problem on the Windows version of GE, unfortunately he doesn't have any information about GE on Mac. My guess is that the Garmin-developers only perform tests and development on systems that are set to English, therefore they do not care about the support of other languages. I must also admit that my experience with Garmin-Support in my country (NL) is very poor. They lack of knowledge about their own products and asking questions that are not relevant to the problem. Through the feedback-requests of Garmin-Support I reported about my bad experience. It seems that they act as some kind of filter in order to prevent the higher level support of stupid questions. At this very moment, they are asking the stupid questions, is it to discourage the use of support?

Comment
  • 1 month ago

    In the meantime I issued a support-ticket at Garmin but they responded by referring to the author(s) of apps and stating that there's nothing they can do about this problem. I honestly have my doubts about this. To my knowledge, the "framework", in this case Garmin Express (GE) should take care about the languages. I read some guidelines on the developers-site, especially about languages and the only demand is that this must be one of the common languages, preferable English. Quite obvious because there is not enough space in an app to include all possible translations. I also contacted the author of my favorite app and he commented that he doesn't know about any problem on the Windows version of GE, unfortunately he doesn't have any information about GE on Mac. My guess is that the Garmin-developers only perform tests and development on systems that are set to English, therefore they do not care about the support of other languages. I must also admit that my experience with Garmin-Support in my country (NL) is very poor. They lack of knowledge about their own products and asking questions that are not relevant to the problem. Through the feedback-requests of Garmin-Support I reported about my bad experience. It seems that they act as some kind of filter in order to prevent the higher level support of stupid questions. At this very moment, they are asking the stupid questions, is it to discourage the use of support?

Children