Acknowledged
2 months ago
CIQQA-3338

Forerunner 965 crash when recording CIQ activities

Hello,
I'm CIQ developer for racket sports (https://apps.garmin.com/developer/6a6d6521-4f13-470f-aa51-bc8d4ad0886b/apps). One of the user reported to me that recently the CIQ activities are crashing in the middle of the training. I know this issue comes and goes from update to update. Same issue is present right now on Fenix7 waches for default biking activity (I cannot record any activity longer than ~1hr). Regarding FFr965 - is it related to recent FW update? Will it be fixed in the next fw version?

SzymonP
  • 1 month ago in reply to SzymonP

    No problem!

    If you get any additional information I'd be happy to keep testing

  • 1 month ago in reply to SzymonP

    I got immidiate response:

    “I haven’t used the app for a week, so I don’t know if the issue has been resolved.

    Everything worked fine during the last two sessions — a 1h46 session on July 31 and a 2h06 session on July 27.

    The last issue I experienced was on July 23, when the watch restarted after 21 minutes and 33 seconds (screenshot).” 

    I will let you know if issue repeats.

  • 1 month ago

    Thank you for following up on this issue. I will double check with the user if he still expirience it or not. maybe that was unique for his Watch and configuration

  • 1 month ago

    Hello

    Spent some time today trying to reproduce these crashes. After running a couple activities based on your apps for a few hours each, I never encountered a crash.

    If some real life data would help, I would consider running these apps during some activities playing pickleball or something, as I use a 965 as my everyday wearable. 

    Thanks for the report.