Acknowledged
5 months ago

Floors up counting is broken during Walk activity since last update.

Hello,

Since the last software update, the counting of floors during "Walk" activity is incorrect - I was walking downhill and my device counted 15 floors up, which is impossible when going downhill. Also during the same "Walk" activities that I am doing regularly, now after the update, the app is showing that I walked 50+ floors up somehow, but I am mostly walking on a flat surface. Before, I had 20 floors up at max (on my regular walks, I have not changed the route, it's still the same) Could you please have a look into this? 

Thank you,

Štefan Borik 

7776005
Parents
  • over 2 years ago

    It is on Garmin Connect 4.65 and Venu 2 model. It is a bit windy here, but nothing extreme. And I noticed it is counting the floors even during normal walks (withotu the activity "Walk" running). Can it be some issue with my device? I don't think so because it was not counting extra floors up before. Now even when I am walking down or on a flat space, it counts some floors up in.

Comment
  • over 2 years ago

    It is on Garmin Connect 4.65 and Venu 2 model. It is a bit windy here, but nothing extreme. And I noticed it is counting the floors even during normal walks (withotu the activity "Walk" running). Can it be some issue with my device? I don't think so because it was not counting extra floors up before. Now even when I am walking down or on a flat space, it counts some floors up in.

Children
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