Ticket Created
over 4 years ago

CIQQA-560

Fix swim pace display error

When you need to change the lap count after a swim training (and you always need to do that because the lap count functionality doesn't work at all / is highly inaccurate), Garmin Connects claims that your pace was 0:00min/100m instead of the correct value (e.g. 2:30min/100m). This used to work but for some reason it doesn't anymore. Fix that please.

7388288
  • over 4 years ago

    I also have the same problem, since 11 August 2011.

    Pace displays correctly on the watch. It displays correctly on individual activity page on Garmin Connect. It displays 00:00min/100m on the All Activities summary page on Garmin connect (web). The problem seems to be with Connect rather than the wearable

    Forerunner 935 SW 21.00. Have connected to Garmin and updated to the latest.

  • over 4 years ago in reply to Brad.ConnectIQ

    I'm using the Forerunner 245 - and the watch says its Software Version is "7.80" which appears to be the newest version (since auto updates are enabled).

    However, the issue itself doesn't happen on the watch but on the Garmin Connect web page. So when I e.g. open https://connect.garmin.com/modern/activities?activityType=swimming with my personal account then the web page tells me that my last trainings (which I both had to edit (only correcting the lap count)) had a pace of "0:00 min/100 m" which isn't correct since I can't swim at the speed of light :-0

  • over 4 years ago

    What device (and its firmware) are you experiencing this issue on? This will help us with a starting point for the investigation.