Fenix 6 reboots during kiteboarding activity and restarts with running activity

A Barreno, this is still being investigated as we are needing more information on this. You can upload the err_log.txt/ bak files and RAM.txt files from the watch's Debug folder to support.garmin.com/upload, but following the steps below can provide additional details to help narrow down the issue.

Below is a link to our beta software update. If you would please load the update file on your watch and load the secure_config.gcd file into the Primary\Garmin\RemoteSW folder on your watch, this way we are able to collect more data from the beta build.

https://forums.garmin.com/beta-program/fenix-6-series/f/announcement/356958/beta-version-26-86---side-load-available

Once the watch has been updated and loaded with the secure_config file, see if the watch will continue to crash during a kiteboarding activity. If the watch continues to crash, then we would need the err_log.txt/ bak files and RAM.txt files uploaded to support.garmin.com/upload

Once the crash files have been uploaded, the backdating files to v26.00 are also provided in the download, if you choose to backdate to the current public version.

A Barreno, this is still being investigated as we are needing more information on this. You can upload the err_log.txt/ bak files and RAM.txt files from the watch's Debug folder to support.garmin.com/upload, but following the steps below can provide additional details to help narrow down the issue.

Below is a link to our beta software update. If you would please load the update file on your watch and load the secure_config.gcd file into the Primary\Garmin\RemoteSW folder on your watch, this way we are able to collect more data from the beta build.

https://forums.garmin.com/beta-program/fenix-6-series/f/announcement/356958/beta-version-26-86---side-load-available

Once the watch has been updated and loaded with the secure_config file, see if the watch will continue to crash during a kiteboarding activity. If the watch continues to crash, then we would need the err_log.txt/ bak files and RAM.txt files uploaded to support.garmin.com/upload

Once the crash files have been uploaded, the backdating files to v26.00 are also provided in the download, if you choose to backdate to the current public version.

Thank you Jon, I will do so, but my boyfriend's watch no longer has a working middle button, so he cannot load this file. We are in a windless week, so it may be a bit before I can use the app unfortunately.