Fenix 6 reboots during kiteboarding activity and restarts with running activity

A lot of Fenix 6 users reported this issue. The watch reboots during kiteboarding activity and restarts with Running activity. Log file points to a system issue:

3290 (fenix 6 Sapphire) SW ver: 2600
Build Type: RELEASE
Commit:c7a16d531a56ee1428b8a0729c80659a82a31468
ESN: 3369048163
12/28/23 17:13:42
RTL
errnum: 0x034
r0: 0x1fff1080
r1: 0x1fff9030
r2: 0x1ffff6d0
r3: 0xdffe01f6
r4: 0x00000000
r5: 0x1ffff6d0
r6: 0x00000000
r7: 0x00000178
r8: 0x00000000
r9: 0x1ffd5434
r10: 0x00000178
r11: 0x20037f44
r12: 0x00000000
r13: 0xfffffdf7
r14: 0x1fff0f38
r15: 0x00003c99
r16: 0x00007326
r17: 0x61010000
r18: 0x40000000
r19: 0x00000400
r20: 0xe000ed38
r21: 0xe000ed34
r22: 0x00000000
Stack frame PC, SP: 0x00002d19, 0x1fff0e70
Call Stack - SP at 0x1fff0e70:
0x000023f5
0x0000236d
0x00003c99
0x00003c99
0x00003c99
0x000b4401
0x000b4401
0x000041db
0x000b4401
0x001286b5
0x048b917f
0x048b8f11
0x0000810d
0x0002ec0b
0x00004f89
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
Uptime: 1204789714

A lot of Fenix 6 users reported this issue. The watch reboots during kiteboarding activity and restarts with Running activity. Log file points to a system issue:

3290 (fenix 6 Sapphire) SW ver: 2600
Build Type: RELEASE
Commit:c7a16d531a56ee1428b8a0729c80659a82a31468
ESN: 3369048163
12/28/23 17:13:42
RTL
errnum: 0x034
r0: 0x1fff1080
r1: 0x1fff9030
r2: 0x1ffff6d0
r3: 0xdffe01f6
r4: 0x00000000
r5: 0x1ffff6d0
r6: 0x00000000
r7: 0x00000178
r8: 0x00000000
r9: 0x1ffd5434
r10: 0x00000178
r11: 0x20037f44
r12: 0x00000000
r13: 0xfffffdf7
r14: 0x1fff0f38
r15: 0x00003c99
r16: 0x00007326
r17: 0x61010000
r18: 0x40000000
r19: 0x00000400
r20: 0xe000ed38
r21: 0xe000ed34
r22: 0x00000000
Stack frame PC, SP: 0x00002d19, 0x1fff0e70
Call Stack - SP at 0x1fff0e70:
0x000023f5
0x0000236d
0x00003c99
0x00003c99
0x00003c99
0x000b4401
0x000b4401
0x000041db
0x000b4401
0x001286b5
0x048b917f
0x048b8f11
0x0000810d
0x0002ec0b
0x00004f89
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
Uptime: 1204789714

Jon_ODQA, I am a developer , and users report the the issue to me directly. There is no thread except for this one - you see the replies below. One of the users who had this issue actually created this bug (1614570. I already asked her and few other users to load the firmware you provided and test it.

Sorry, my misunderstanding on that! Would you be able to provide us a link with the thread that the crash log came from?

Jon_ODQA, I don't have Fenix 6 myself, but I can ask users who perorted this problem to test it. Stay tunned.

Thanks!

MobileDriveway We are looking to collect more information on the crash when using the WOO app. I am linking a post to our Fenix 6 beta build for v26.86. If you would please load the update file on your watch and load the secure_config.gcd file into the Primary\Garmin\RemoteSW folder on your watch, this way we are able to collect more data from the beta build.

https://forums.garmin.com/beta-program/fenix-6-series/f/announcement/356958/beta-version-26-86---side-load-available

Once the watch has been updated and loaded with the secure_config file, see if the watch will continue to crash during a kiteboarding activity. If the watch continues to crash, then we would need the err_log.txt/ bak files and RAM.txt files uploaded to support.garmin.com/upload

Once the crash files have been uploaded, the backdating files to v26.00 are also provided in the download, if you choose to backdate to the current public version.