Over the past few weeks I've noticed that I'm not getting reports for all crashes. Customers report a crash via email but the crash reports available via ERA clearly don't contain reports for these crashes (the watch is not listed or crashes shown have an obvious explanation and do not match the customers email report).
As a test I installed an beta version of an app that causes a crash. It was installed on multiple devices, they all crashed, but I got no crash reports via ERA.
This is also been discussed here: https://forums.garmin.com/developer/connect-iq/f/discussion/396341/does-era-system-work-for-you/1935907#1935907