Complete
over 3 years ago

WERETECH-9595

Cannot Reproduce

Edge 1030plus makeImageRequest blue hue while activity is recording

I have had two reports from users of the Edge 1030 Plus that when they run my weather radar widget on their device, the image is displayed with a blue hue over the image.  One user has tracked down the issue only occurs when the device is actively recording a ride and provided these two pictures.  Both users appear to be on FW version 2.30.  So I don't know if this was fixed with version 3.0 or if this is something going on with the image processing server/GCM.  See the pictures.  I know I don't check for a running activity in my code and I only request and display the image as provided by the radar source, so I am at a loss as to how to troubleshoot this.

Activity not started (looks fine).

Activity being recorded (timer running)

sabeard
  • over 4 years ago

    > I understand the concern about possible app code issues

    Sorry, I think we're having a misunderstanding. My concern isn't that your code has a bug... it is that if we create a test app to reproduce the problem that we might do something differently than you and not be able to reproduce or that we reproduce a different problem that manifests itself in the same way.

    Yes, we should be able to reproduce with your test app, but we can't see directly what you are doing. It will be easier to tell what is going on if we can see the actual request... does it use a palette, how many colors in that palette, what is the URI for the request, ...).

    The comments in the bug report don't indicate what app was used. I've linked off to your test app from the app store. Hopefully that along with the instructions I pasted yesterday will help to get this reproduced. Sorry this hasn't worked out so far. I don't have access to an Android device to test with, so we're kinda waiting on the test team to verify.

  • over 4 years ago in reply to Travis.ConnectIQ

     You are correct the download must occur over BT.  If WiFi is enabled, the blue hue does not exist on the device.  Do you know if the tester installed and used my production app on an Edge 1030plus with Android version of GCM?  

    https://apps.garmin.com/en-US/apps/9c692f27-57d6-4488-91ae-5dd846a4ad26

    I understand the concern about possible app code issues, but it works fine on all other devices and even on the Edge 1030plus if GCM is bypassed, i.e. on WiFi.  I have a simple app I put together to test my image animation logic.  I have sent it to one of the users reporting the problem to see if he sees the same issue with this test app.  Once I am able to confirm the test code replicates the issue, I will send it over via email.

  • over 4 years ago in reply to Travis.ConnectIQ

    It might be best if you provided a test app that we can use to reproduce the problem. There are a lot of moving parts and I want to make sure that the app code isn't something we need to be concerned about.

  • over 4 years ago

    Arghhh. The last update was on 9/16. The tester was unable to reproduce with an edge1030plus with 3.0 firmware and an android phone with GCM version 4.34. There are no details on testing other than that, but it is my understanding that the problem only occurs when retrieving over bluetooth.

    I'll update the ticket and ping the tester so that we can get this out of triage.

  • over 4 years ago in reply to sabeard

    Just checking to see if you know if there is any update on this bug.  I noticed there was another Andoird update for GCM, but I have not been able to confirm this is fixed.  Do you know if the GCM team was ever able to reproduce the issue?