Complete
over 3 years ago

WERETECH-9378

Cannot Reproduce

Data field cannot be installed on Fenix 5 APAC

Hi,

I have recently published a test version of a data field and a tester told me that he cannot be installed on a Fenix 5X APAC. (Stryd+ Pace (Beta - Test Version))

This device is listed in the list of supported devices, so installing it should be possible. Also the user told me that his firmware is up to date  ( Software Version 11.00, CIQ 3.1.6. GE  ) and I can exclude the fact that he don't know how to install a data field (he is also a developer of IQ applications).

Our supposition is that the problem is caused by the APAC edition of the Fenix 5X.

Does anybody had such kind of issues?

Can some of you test if they are in the same situation? (Install and remove the field without using it is enough for testing)

Thanks,

Sébastien

Baron
Parents
  • over 4 years ago in reply to jim_m_58

    I also have a Fenix 5 APAC User that cannot install my app. He has firmware 19.10 and sees the message:
    User screenshot

    I tried looking up the documentation, but I cannot find any information about how to solve this incompatibility.
    The app is not region limited and the default language is English (also supports PT and DE).

Comment
  • over 4 years ago in reply to jim_m_58

    I also have a Fenix 5 APAC User that cannot install my app. He has firmware 19.10 and sees the message:
    User screenshot

    I tried looking up the documentation, but I cannot find any information about how to solve this incompatibility.
    The app is not region limited and the default language is English (also supports PT and DE).

Children