Acknowledged
CIQQA-3746

ConnectIQ won't show the app

Hi, so I've been developing for a while now this app Sleephelper, but I can't see it on the store when I search it up, I have a link to the app, I can share, download and see the main page of the app. But on the search I cannot find it. Maybe it's a slow server updating? Because I updated the app few hours ago. 

Joris

  • I can help clarify. When a developer choses to monetize (including donations, tips, etc.), a separate developer approval must occur per the EU Digital Services Act. This process is not currently tied to app approval, so it's possible for an app to be approved before the developer approval is complete. When an app is monetized and the developer has not yet been approved, any approved apps by that developer will remain hidden on the App Store until the developer approval is complete. This particular case was likely compounded because of holiday time causing delays in developer approvals.

    Garmin is working to streamline this process to make it easier and avoid this weird case, but for now, this can happen.

     , someone will be in contact with you soon about this. Apologies for the confusion!

  • in reply to flowstate

    Either you or I completely misunderstood something.

    Joris wrote: "YEAH that was the error because it was made that it has payments in it, I disabled it. Now it works"

    I thought this means that when they uploaded the update they checked the payment checkbox, and now they unchecked it and that "fixed" the app being missing from the search.

  • "It's strange to assume that customers generally won't steal from grocery stores. Therefore, all customers should be frisked by armed security guards when they exit the store."

    No, it's not a strange assumption, because there are consequences to stealing, so the majority of people will refrain from stealing willy-nilly. Ofc there are exceptions. But the default assumption is probably that the average customer is not a thief.

    Yeah, there is a security guard at self-checkouts where I shop, but I'm sure they act as more of a general deterrent and to catch the rare egregious case of theft. They sure aren't frisking every customer or checking receipts when we leave, because that wouldn't scale.

  • Ofc I'm not saying that devs would *never* accidentally or intentionally lie about their app requiring payment, only that such cases would obviously be assumed to be fairly rare by Garmin.

    Otherwise, as you say, Garmin would have to subject every single app to greater scrutiny, as if they all require payment.

    Similarly, if we assume that 100% of citizens have no reason to abide by any laws, then there would be no point in having laws at all, right?