Acknowledged
CIQQA-3746

ConnectIQ won't show the app

Hi, so I've been developing for a while now this app Sleephelper, but I can't see it on the store when I search it up, I have a link to the app, I can share, download and see the main page of the app. But on the search I cannot find it. Maybe it's a slow server updating? Because I updated the app few hours ago. 

Joris
Parents

  • I can help clarify. When a developer choses to monetize (including donations, tips, etc.), a separate developer approval must occur per the EU Digital Services Act. This process is not currently tied to app approval, so it's possible for an app to be approved before the developer approval is complete. When an app is monetized and the developer has not yet been approved, any approved apps by that developer will remain hidden on the App Store until the developer approval is complete. This particular case was likely compounded because of holiday time causing delays in developer approvals.

    Garmin is working to streamline this process to make it easier and avoid this weird case, but for now, this can happen.

     , someone will be in contact with you soon about this. Apologies for the confusion!

Comment

  • I can help clarify. When a developer choses to monetize (including donations, tips, etc.), a separate developer approval must occur per the EU Digital Services Act. This process is not currently tied to app approval, so it's possible for an app to be approved before the developer approval is complete. When an app is monetized and the developer has not yet been approved, any approved apps by that developer will remain hidden on the App Store until the developer approval is complete. This particular case was likely compounded because of holiday time causing delays in developer approvals.

    Garmin is working to streamline this process to make it easier and avoid this weird case, but for now, this can happen.

     , someone will be in contact with you soon about this. Apologies for the confusion!

Children