Ticket Created
over 3 years ago

CIQQA-1213

CIQ couldn't open the setting after uograde to

 I just upgrade the Garmin connect to latest 4.54.1-rc3 and it ssems this version is toxic. I can download the delete the watchface but I cannot open the setting since then. Can somebody have a check it?

Can someone point where to download the old Garmin connect? Thanks.

yp
  • over 3 years ago in reply to Carmen_F

    The issue came as the following time line:

    1. Long long ago, iy works well for both Garmin connect and Garmin connectIq, because they both have setting menu and can change the setting by either. I've confirmed the following things:

        a. Garmin connect 4.48 works well, it works without GarminIQ since it has its oen setting finction.

        b. Garmin 2.10 works well with latest Garmin connect. Latest Garmin connect would redirct the setting action to.Garmin connectIQ.

    2. From some time Garmin connectiq does't work, since people can change their setting by Garmin connect, people accept the issue.

    3. From some time Garmin connect doesn't support to.change the setting, issue couldn't be bypassed.

    So downloading either historial version could be a workaround.

    So be caution to upgrade Garmin's software. Those who don't upgrade work well.

  • over 3 years ago in reply to yp

    But that doesn't work for Connect Mobile. I tried a version from January, but that doesn't work either. I'm not sure if it's related to Android 8.

  • over 3 years ago in reply to Brad.ConnectIQ

    By more and more Garmin users were reporting the same issue, I found the real root cause, that might not be cause by the latest Garmin conmect, but the latest Garmin connectIQ. And we found a workaround, that's uninstall the latest Garmin connectIQ and download a historial version, such as 2.10, it works as before.

    My phone is Android and my watch is vivoactive3. As I describe above, this  isn't related to watch and phone, that's been caused by latest Garmin connectIQ. Different people report the issue with all kinds of watch. Not sure what phone they are using.

    Thanks a lot keeping eye on this issue. 

  • over 3 years ago

    By more and more Garmin users were reporting the same issue, I found the real root cause, that might not be cause by the latest Garmin conmect, but the latest Garmin connectIQ. And we found a workaround, that's uninstall the latest Garmin connectIQ and download a historial version, such as 2.10, it works as before.

    My phone is Android and my watch is vivoactive3. As I describe above, this  isn't related to watch and phone, that's been caused by latest Garmin connectIQ. Different people report the issue with all kinds of watch. Not sure what phone they are using.

    Thanks a lot keeping eye on this issue. 

  • over 3 years ago in reply to Brad.ConnectIQ

    I have a FR735XT. It doesn't matter if I use Connect IQ or Connect Mobile, I can't save the settings changes in the watchface, datafield or app. I can change and save the setting of Garmin's own CIQ stuff, but I don't want to use their ugly watchfaces.