Acknowledged
9 months ago

Cannot update nor edit existing app

Hello,

On the 5 apps that I have published so far, there is one app that I cannot update anymore nor edit the details.

Developer ars.fabula : https://apps.garmin.com/developer/f46d37c9-e8b6-44e0-80aa-e50f76d84242/apps

App Enduro Timekeeper : https://apps.garmin.com/apps/e3b73890-70c1-4702-8a5c-b554bf90865b

If I try to edit the details, I get a blank page instead of the actual form where I can modify the description and other details.

When I try to upload a new version, I get the upload form but when I press the upload & publish button, after a while I get the following error.

"Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later."
Other info:
- Last successful update was in November 2023
- The title of the form is "Update app undefined" instead of "Update app Enduro timekeeper"
- the "latest app version" info is blank
- My other 4 apps can be edited or updated.
Seems to me that there is some corrupted data somewhere preventing normal operations...
ars.fabula
Parents
  • 9 months ago

    I had the same problem with the same error message a few hours ago: "Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later."
    It worked one time an hour or so before. (Beta App)

    Now there is no error message when trying to upload the iq file but it still doesn't work. (seems to load and abort after ~20 seconds)
    When I look at the console, the post request returns "500 - internal server error".
    There are no error messages at all, even when I try to upload an iq file compiled with a different UUID - in the past an error message was displayed here.

    I can see the title, latest app version and so on correctly. I can also edit the details page without any problem.
    I cannot even upload a new (beta) app with the same iq file based on a different UUID.
    File size should not be a problem, it's around 20KB.

    The app is Vega - Beta 2 (private)

Comment
  • 9 months ago

    I had the same problem with the same error message a few hours ago: "Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later."
    It worked one time an hour or so before. (Beta App)

    Now there is no error message when trying to upload the iq file but it still doesn't work. (seems to load and abort after ~20 seconds)
    When I look at the console, the post request returns "500 - internal server error".
    There are no error messages at all, even when I try to upload an iq file compiled with a different UUID - in the past an error message was displayed here.

    I can see the title, latest app version and so on correctly. I can also edit the details page without any problem.
    I cannot even upload a new (beta) app with the same iq file based on a different UUID.
    File size should not be a problem, it's around 20KB.

    The app is Vega - Beta 2 (private)

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