Acknowledged
9 months ago

Cannot update nor edit existing app

Hello,

On the 5 apps that I have published so far, there is one app that I cannot update anymore nor edit the details.

Developer ars.fabula : https://apps.garmin.com/developer/f46d37c9-e8b6-44e0-80aa-e50f76d84242/apps

App Enduro Timekeeper : https://apps.garmin.com/apps/e3b73890-70c1-4702-8a5c-b554bf90865b

If I try to edit the details, I get a blank page instead of the actual form where I can modify the description and other details.

When I try to upload a new version, I get the upload form but when I press the upload & publish button, after a while I get the following error.

"Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later."
Other info:
- Last successful update was in November 2023
- The title of the form is "Update app undefined" instead of "Update app Enduro timekeeper"
- the "latest app version" info is blank
- My other 4 apps can be edited or updated.
Seems to me that there is some corrupted data somewhere preventing normal operations...
ars.fabula
Parents
  • 8 months ago

    I'm still have this issue with one of my apps: Edit description page blank and upload page with "Update app undefined" title and when trying to upload the "Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later." error message. I've tried numerous times in the last 2 weeks since I've reported the problem first.

Comment
  • 8 months ago

    I'm still have this issue with one of my apps: Edit description page blank and upload page with "Update app undefined" title and when trying to upload the "Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later." error message. I've tried numerous times in the last 2 weeks since I've reported the problem first.

Children
  • 8 months ago in reply to ars.fabula

    I now have the same issue as you have! But it seems to be a different issue than last week (validate > 500 Internal Server error)

    Now the validate returns 200, but the request afterwards:

    POST https://apps.garmin.com/api/ciq-developerservices/developers/<hexnumber>/apps/hexnumber/version

    returns a 400 Bad Request