Acknowledged
3 days ago

Bug Report - Connect IQ - My watch face does not appear in the Connect IQ app, nor can I download it from the apps.garmin.com website

Hi there, I have contacted the general contact support and they recommended I need to use this channel. I have created a watch face, and uploaded it to the website https://apps.garmin.com/en-US/apps/517bca45-7bc5-48f2-8980-b6dae3135c58 

When I try to download it from the website to install on my watch, i get the following error message:

"You need to have a compatible device in your account before sending content to it.You can add a device to your account using Garmin Express software on your computer, or using the Garmin Connect Mobile app (if your phone and device are supported)."

I have added my watch using by the Garmin Connect Mobile app on my Samsung Galaxy Note 20 Ultra, and using the Garmin Express software on my Windows 11 PC.

I still get the same error message.

When I try to search for the watch face in the Garmin Connect IQ app I cannot find the watch face. When I search my developer ID on the Garmin Connect IQ app I cannot find any of my watch faces. 

Can anyone assist?

akendrick451
Parents
  • 8 days ago

    > Therefore, the first part number is the WW part number, and the 2nd part number is the APAC part number. (Most devices which have exactly 2 part numbers will follow this pattern.) Other devices may actually have more than 2 part numbers, in which case there may be a different way to determine what devices irl each part number corresponds to.

    For example, the fenix7x device has 4 part numbers, and they all support APAC fonts, so what's the difference?

    You can find out by querying an API that's used by the CIQ web store to retrieve a list of devices / part numbers to help display the Devices tab for any given app.

    https://apps.garmin.com/api/appsLibraryExternalServices/api/asw/deviceTypes

    The fenix7x displayName is: "fēnix® 7X / tactix® 7 / quatix® 7X Solar / EnduroTm 2"

    And its partNumbers are:

    006-B3907-00
    006-B3910-00
    006-B4135-00
    006-B4341-00

    Based on the response of the above request, the part numbers map to:

    006-B3907-00: "fēnix® 7", "fēnix® 7X - Solar Edition", "fēnix® 7X– Sapphire Solar Edition", "quatix® 7X – Solar Edition"
    006-B3910-00 "    fēnix® 7X", "fēnix® 7X– Sapphire Dual Power Edition", "quatix® 7X" (Asian versions, because the value of urlName is "fenix7x-asia")
    006-B4135-00: "    tactix® 7", "tactix® 7 – Pro Ballistics Edition", "tactix® 7 – Pro Edition"
    006-B4341-00: "    EnduroTm 2"

    "Fun" historical fact - Enduro 2 actually doesn't have a separate part number anymore (it's supposed to be 006-B3907-00 now), but it's still configured this way because they tried to change it halfway and it broke a ton of stuff.

     

Comment
  • 8 days ago

    > Therefore, the first part number is the WW part number, and the 2nd part number is the APAC part number. (Most devices which have exactly 2 part numbers will follow this pattern.) Other devices may actually have more than 2 part numbers, in which case there may be a different way to determine what devices irl each part number corresponds to.

    For example, the fenix7x device has 4 part numbers, and they all support APAC fonts, so what's the difference?

    You can find out by querying an API that's used by the CIQ web store to retrieve a list of devices / part numbers to help display the Devices tab for any given app.

    https://apps.garmin.com/api/appsLibraryExternalServices/api/asw/deviceTypes

    The fenix7x displayName is: "fēnix® 7X / tactix® 7 / quatix® 7X Solar / EnduroTm 2"

    And its partNumbers are:

    006-B3907-00
    006-B3910-00
    006-B4135-00
    006-B4341-00

    Based on the response of the above request, the part numbers map to:

    006-B3907-00: "fēnix® 7", "fēnix® 7X - Solar Edition", "fēnix® 7X– Sapphire Solar Edition", "quatix® 7X – Solar Edition"
    006-B3910-00 "    fēnix® 7X", "fēnix® 7X– Sapphire Dual Power Edition", "quatix® 7X" (Asian versions, because the value of urlName is "fenix7x-asia")
    006-B4135-00: "    tactix® 7", "tactix® 7 – Pro Ballistics Edition", "tactix® 7 – Pro Edition"
    006-B4341-00: "    EnduroTm 2"

    "Fun" historical fact - Enduro 2 actually doesn't have a separate part number anymore (it's supposed to be 006-B3907-00 now), but it's still configured this way because they tried to change it halfway and it broke a ton of stuff.

     

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