Acknowledged
3 days ago

Bug Report - Connect IQ - My watch face does not appear in the Connect IQ app, nor can I download it from the apps.garmin.com website

Hi there, I have contacted the general contact support and they recommended I need to use this channel. I have created a watch face, and uploaded it to the website https://apps.garmin.com/en-US/apps/517bca45-7bc5-48f2-8980-b6dae3135c58 

When I try to download it from the website to install on my watch, i get the following error message:

"You need to have a compatible device in your account before sending content to it.You can add a device to your account using Garmin Express software on your computer, or using the Garmin Connect Mobile app (if your phone and device are supported)."

I have added my watch using by the Garmin Connect Mobile app on my Samsung Galaxy Note 20 Ultra, and using the Garmin Express software on my Windows 11 PC.

I still get the same error message.

When I try to search for the watch face in the Garmin Connect IQ app I cannot find the watch face. When I search my developer ID on the Garmin Connect IQ app I cannot find any of my watch faces. 

Can anyone assist?

akendrick451
Parents
  • 9 days ago

    To be clear, if the minApiVersion in your app's manifest.xml is higher than the connectIqVersion currently configured for your device / part number, that part number will be excluded from the export (and there should be warning).

    If a given part number's connectIqVersion is greater or equal to your app's minApiVersion, owners of that part number will be able to see your app on the store. However, if they have a lower CIQ API version on their device (due to outdated firmware), they will be prompted to update their firmware before they can install your app (or update to the latest version).

    Therefore, the currently configured connectIqVersion for any given part number is guaranteed to be on that device, in order for users to be able to install your app.

Comment
  • 9 days ago

    To be clear, if the minApiVersion in your app's manifest.xml is higher than the connectIqVersion currently configured for your device / part number, that part number will be excluded from the export (and there should be warning).

    If a given part number's connectIqVersion is greater or equal to your app's minApiVersion, owners of that part number will be able to see your app on the store. However, if they have a lower CIQ API version on their device (due to outdated firmware), they will be prompted to update their firmware before they can install your app (or update to the latest version).

    Therefore, the currently configured connectIqVersion for any given part number is guaranteed to be on that device, in order for users to be able to install your app.

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