Acknowledged
4 days ago

Bug Report - Connect IQ - My watch face does not appear in the Connect IQ app, nor can I download it from the apps.garmin.com website

Hi there, I have contacted the general contact support and they recommended I need to use this channel. I have created a watch face, and uploaded it to the website https://apps.garmin.com/en-US/apps/517bca45-7bc5-48f2-8980-b6dae3135c58 

When I try to download it from the website to install on my watch, i get the following error message:

"You need to have a compatible device in your account before sending content to it.You can add a device to your account using Garmin Express software on your computer, or using the Garmin Connect Mobile app (if your phone and device are supported)."

I have added my watch using by the Garmin Connect Mobile app on my Samsung Galaxy Note 20 Ultra, and using the Garmin Express software on my Windows 11 PC.

I still get the same error message.

When I try to search for the watch face in the Garmin Connect IQ app I cannot find the watch face. When I search my developer ID on the Garmin Connect IQ app I cannot find any of my watch faces. 

Can anyone assist?

akendrick451
Parents
  • 10 days ago 

        "partNumbers": [
        {
            "connectIQVersion": "3.4.2",
            "firmwareVersion": 1223,
            "languages": [
                {
                    "code": "ara",
                    "fontSet": "ww"
                },
                {
                    "code": "bul",
                    "fontSet": "ww"
                },
                {
                    "code": "ces",
                    "fontSet": "ww"
                },
                {
                    "code": "dan",
                    "fontSet": "ww"
                },
                {
                    "code": "deu",
                    "fontSet": "ww"
                },
                {
                    "code": "dut",
                    "fontSet": "ww"
                },
                {
                    "code": "eng",
                    "fontSet": "ww"
                },
                {
                    "code": "est",
                    "fontSet": "ww"
                },
                {
                    "code": "fin",
                    "fontSet": "ww"
                },
                {
                    "code": "fre",
                    "fontSet": "ww"
                },
                {
                    "code": "gre",
                    "fontSet": "ww"
                },
                {
                    "code": "heb",
                    "fontSet": "ww"
                },
                {
                    "code": "hrv",
                    "fontSet": "ww"
                },
                {
                    "code": "hun",
                    "fontSet": "ww"
                },
                {
                    "code": "ita",
                    "fontSet": "ww"
                },
                {
                    "code": "lav",
                    "fontSet": "ww"
                },
                {
                    "code": "lit",
                    "fontSet": "ww"
                },
                {
                    "code": "nob",
                    "fontSet": "ww"
                },
                {
                    "code": "pol",
                    "fontSet": "ww"
                },
                {
                    "code": "por",
                    "fontSet": "ww"
                },
                {
                    "code": "ron",
                    "fontSet": "ww"
                },
                {
                    "code": "rus",
                    "fontSet": "ww"
                },
                {
                    "code": "slo",
                    "fontSet": "ww"
                },
                {
                    "code": "slv",
                    "fontSet": "ww"
                },
                {
                    "code": "spa",
                    "fontSet": "ww"
                },
                {
                    "code": "swe",
                    "fontSet": "ww"
                },
                {
                    "code": "tur",
                    "fontSet": "ww"
                },
                {
                    "code": "ukr",
                    "fontSet": "ww"
                }
            ],
            "number": "006-B3888-00"
        },
        {
            "connectIQVersion": "3.2.7",
            "languages": [
                {
                    "code": "eng",
                    "fontSet": "ww"
                },
                {
                    "code": "ind",
                    "fontSet": "ww"
                },
                {
                    "code": "zsm",
                    "fontSet": "ww"
                },
                {
                    "code": "zhs",
                    "fontSet": "apac_chn"
                },
                {
                    "code": "zht",
                    "fontSet": "apac_twn"
                },
                {
                    "code": "jpn",
                    "fontSet": "apac_jpn"
                },
                {
                    "code": "kor",
                    "fontSet": "apac_kor"
                },
                {
                    "code": "tha",
                    "fontSet": "apac_tha"
                },
                {
                    "code": "vie",
                    "fontSet": "apac_vie"
                }
            ],
            "number": "006-B4071-00"
        }
    ],
    "resolution": {
        "height": 176,
        "width": 176
    },
    "screenRotationSupport": false,
    "worldWidePartNumber": "006-B3888-00"

    [2/x]

Comment
  • 10 days ago 

        "partNumbers": [
        {
            "connectIQVersion": "3.4.2",
            "firmwareVersion": 1223,
            "languages": [
                {
                    "code": "ara",
                    "fontSet": "ww"
                },
                {
                    "code": "bul",
                    "fontSet": "ww"
                },
                {
                    "code": "ces",
                    "fontSet": "ww"
                },
                {
                    "code": "dan",
                    "fontSet": "ww"
                },
                {
                    "code": "deu",
                    "fontSet": "ww"
                },
                {
                    "code": "dut",
                    "fontSet": "ww"
                },
                {
                    "code": "eng",
                    "fontSet": "ww"
                },
                {
                    "code": "est",
                    "fontSet": "ww"
                },
                {
                    "code": "fin",
                    "fontSet": "ww"
                },
                {
                    "code": "fre",
                    "fontSet": "ww"
                },
                {
                    "code": "gre",
                    "fontSet": "ww"
                },
                {
                    "code": "heb",
                    "fontSet": "ww"
                },
                {
                    "code": "hrv",
                    "fontSet": "ww"
                },
                {
                    "code": "hun",
                    "fontSet": "ww"
                },
                {
                    "code": "ita",
                    "fontSet": "ww"
                },
                {
                    "code": "lav",
                    "fontSet": "ww"
                },
                {
                    "code": "lit",
                    "fontSet": "ww"
                },
                {
                    "code": "nob",
                    "fontSet": "ww"
                },
                {
                    "code": "pol",
                    "fontSet": "ww"
                },
                {
                    "code": "por",
                    "fontSet": "ww"
                },
                {
                    "code": "ron",
                    "fontSet": "ww"
                },
                {
                    "code": "rus",
                    "fontSet": "ww"
                },
                {
                    "code": "slo",
                    "fontSet": "ww"
                },
                {
                    "code": "slv",
                    "fontSet": "ww"
                },
                {
                    "code": "spa",
                    "fontSet": "ww"
                },
                {
                    "code": "swe",
                    "fontSet": "ww"
                },
                {
                    "code": "tur",
                    "fontSet": "ww"
                },
                {
                    "code": "ukr",
                    "fontSet": "ww"
                }
            ],
            "number": "006-B3888-00"
        },
        {
            "connectIQVersion": "3.2.7",
            "languages": [
                {
                    "code": "eng",
                    "fontSet": "ww"
                },
                {
                    "code": "ind",
                    "fontSet": "ww"
                },
                {
                    "code": "zsm",
                    "fontSet": "ww"
                },
                {
                    "code": "zhs",
                    "fontSet": "apac_chn"
                },
                {
                    "code": "zht",
                    "fontSet": "apac_twn"
                },
                {
                    "code": "jpn",
                    "fontSet": "apac_jpn"
                },
                {
                    "code": "kor",
                    "fontSet": "apac_kor"
                },
                {
                    "code": "tha",
                    "fontSet": "apac_tha"
                },
                {
                    "code": "vie",
                    "fontSet": "apac_vie"
                }
            ],
            "number": "006-B4071-00"
        }
    ],
    "resolution": {
        "height": 176,
        "width": 176
    },
    "screenRotationSupport": false,
    "worldWidePartNumber": "006-B3888-00"

    [2/x]

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