App uninstalling when attempting to update via Garmin Connect Mobile

I have many users reporting that when they try to update my app that it fails and is then removed from their device. Garmin express installs the app just fine, is there any reason for this? This has never been a problem in the past.

cmehmen

Parents

Brad.ConnectIQ over 3 years ago

Hello cmehmen, which application is this occurring on of yours? What devices is this occurring on as well? Do you happen to know if the user reports are from both Android and iOS users, for GCM, or is it on one platform only?

Thanks!
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Brad.ConnectIQ over 3 years ago

Hello cmehmen, which application is this occurring on of yours? What devices is this occurring on as well? Do you happen to know if the user reports are from both Android and iOS users, for GCM, or is it on one platform only?

Thanks!
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cmehmen over 2 years ago in reply to Brad.ConnectIQ

Link to app https://apps.garmin.com/en-US/apps/1df63e9d-f886-4541-b188-2406a3bf5be0
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cmehmen over 3 years ago in reply to Brad.ConnectIQ

This only occurs from what I've gathered with IOS devices and GCM, Garmin Express solves the issue.
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