Complete
over 2 years ago

Please refer to https://forums.garmin.com/developer/connect-iq/i/bug-reports/app-uninstalling-when-attempting-to-update-via-garmin-connect-mobile

App unable to install via GCM, installs fine via Garmin Express

This is an on going issue that was mark 'completed' here https://forums.garmin.com/developer/connect-iq/i/bug-reports/app-uninstalling-when-attempting-to-update-via-garmin-connect-mobile but does not seem to be fix. If it has please let me know what instructions I need to relay to my users to resolve it. Was this issue fixed in a previous update? If so which one so I can prompt my users to make sure they are up to date.

The issue is, when users attempt to update sometimes the app will uninstall and then they are unable to re install via GCM. This issue has been reported many many times over 8+ months.

This has occurred with this app https://apps.garmin.com/en-US/apps/1df63e9d-f886-4541-b188-2406a3bf5be0 and on one of our data fields.

I can provide what ever additional info you need to help resolve this.

Thanks

cmehmen
Parents
  • over 2 years ago

    Hi, I am being practically bombarded with the same requests. Several new users contact me every day becuase they can't install some of my apps - it is not a single app, I get requests about at least 5 different and most popular apps. What can I tell my users other than use Garmin Express or contact Garmin support?

    Thanks

Comment
  • over 2 years ago

    Hi, I am being practically bombarded with the same requests. Several new users contact me every day becuase they can't install some of my apps - it is not a single app, I get requests about at least 5 different and most popular apps. What can I tell my users other than use Garmin Express or contact Garmin support?

    Thanks

Children