Acknowledged
CIQQA-4797

App submission pending since 4th October

Having joined the developer program in September I have developed a watch face and launched it on 4th October but it is stuck pending ever since. I have tried to contact support via e-mail a couple of times but had no response. I can't seem to find any sort of escalation process anywhere, how can I get this unblocked?

https://apps.garmin.com/apps/1ab4a0f5-64b1-4e66-929c-be11374f0ba4

Diddler
Parents

  • About 10 days back, Brandon posted this on another bug report:

    Offline 10 days ago

    This is not due to a bug—we have gotten an enormous influx of app submissions in the last month, with no signs of slowing down, and are working through approvals as quickly as we can. This was never a problem in the past, except perhaps delays because of a long holiday weekend (e.g. Christmas).

Comment

  • About 10 days back, Brandon posted this on another bug report:

    Offline 10 days ago

    This is not due to a bug—we have gotten an enormous influx of app submissions in the last month, with no signs of slowing down, and are working through approvals as quickly as we can. This was never a problem in the past, except perhaps delays because of a long holiday weekend (e.g. Christmas).

Children
  • in reply to Diddler

    This hasn't been an issue until a month or so back (in 11 years), and it seems it was caused by people trying to release a flood of AI generated WFs at one time. That also impacts the ability to search for apps.

    Be patient.

  • in reply to jim_m_58

    Exactly so they are under staffed from the start and almost set up to fail. Nowhere near enterprise grade SDLC. I feel for the engineers in that team tbh. 

  • in reply to Diddler

    At the developer summits, the entire CIQ group fit in a small conference room.

    And there are other things going on like the 3 new devices just added to CIQ and the release of the 9.3.0 SDK

    Brandon posted in another bug report a couple weeks back about the cause and what they are doing about it

  • in reply to jim_m_58

    Which is fair enough but what are Garmin doing about it, the comms are poor, support email are ignored, and there’s an expectation on a 3 day turn around due to the banner they put on the site. Garmin have over 10,000 employees but it seem only one guy assigned to this, he may need some help.