Brandon.ConnectIQ Kyle.ConnectIQ
Our data field (developer: datacycling) has had a version update pending since Oct 8, 2026, 13:14 CEST. There has been no reply to our emails or forum posts.
What happens:
1. We uploaded version 1.0.0 (update of an existing, approved app).
2. The status has stayed "Pending" for 5+ days (normally 1–3 days).
3. While pending, the app is hidden in the Connect IQ / Garmin Connect app (search and My Device).
4. About 200 users (iOS) already received 1.0.0 on their Edge (not sure how?), but they can't open the app settings because the app isn't visible in the Connect IQ app.
5. Users on the previous version can't update at all.
This is not an isolated case. New threads about apps stuck in "Pending" for 7–14 days appear every day, and the same posts keep piling up with no answer. For many of us this directly affects our users and our business: support emails, bad reviews and lost sales, while we can't do anything on our side.
Could you please:
- confirm whether there is a known issue with the review queue, and if possible, give a realistic timeline since the website still says a maximum of 3 days.
- is this a bug where iOS users on a previous version received the update even though it's still pending review?
- and tell us if anything is missing on our side so we can fix it right away?
Thank you so much!
