Connect IQ watch face - Fenix 3 reboots

Hi All,
Not sure where to post this ti get any help or support, so hopefully ok here.

No Matter what Connect IQ watch face I use, my Fenix 3 will eventually freeze and reboot.

Change it back to the default digital or analogue watch face and no issue.

From what I can gather, it may reboot with Connect IQ watch face and a notification from the phone.

But on the week-end it rebooted when resuming an activity. After the reboot tried to resume and again rebooted. Next reboot changed back to a default watch face and was able to resume an activity.

Cheers

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Kyle.ConnectIQ over 10 years ago

What version of fenix 3 do you have?

travis.vitek over 10 years ago

What version of the fenix3 *firmware* do you have?

Striff... over 10 years ago

3.10
Latest firmware.

Tired another watch face again, same issue.

Brandon.ConnectIQ over 10 years ago

We're not aware of any issues like this, so I'd like to see if you could grab the device error log and send it to us for evaluation. That should help us figure out what's causing the crash. Here's how:

1. Connect your fenix 3 to your computer with the USB cradle. It should appear as a USB drive when attached
2. Open the fenix 3 in Explorer (Windows) or Finder (Mac)
3. Attach the ERR_LOG.txt file from the fenix 3 to an email
4. Send the email to [EMAIL="[email protected]"][email protected][/EMAIL]

Also, check to see what other apps you have installed. It may seem unrelated, but it would be good for us to know as much as we can about the environment in which you are seeing these crashes.

Former Member over 9 years ago

I know that this thread id a little older, but the issue I am having is exactly the same.
I already deleted all faces, widgets, dat fields, etc. and did reset the watch after consulting with Garmin support.
From there the watch was working without issues. Most of the times. I think I had one or two random restarts.
So I thought today, I try to install a watch face again.
After all, this is one of the reasons I went with the fenix 3.
Immediately after selecting the watch face in the watch, it started re-booting over an over until I changed back to the analog face.

The watch had nothing else installed.

So, what is happening? It is essential that I can use all of the extra faces, data fields, widgets....

Any ideas..

Thank you in advance.

Nikeow over 9 years ago

Did you send the Crash Log to garmin per the post above yours?
please do so.. they are pretty helpful (very actually) when it comes to CIQ stufs

Former Member over 9 years ago

Same issue since update

Exactly the same issue here, can send to log later. Just had an update in the morning to 4.70, can it be the issue? Still, some resolution could lift my mood. Cheers!

Former Member over 9 years ago

yes I did send the log...
No reply.......:mad:

jim_m_58 over 9 years ago

yes I did send the log...
No reply.......:mad:

Who did you sent it to? The Garmin CIQ folks? If not, just post it here and they will see it.

Former Member over 9 years ago

Firmware update in progress/crash during training/firmware downgrade?

I got response from them, saying the are discussing the issue and possible firmware problem.
Any chance to know when it can be expected?
Unfortunately it affects the non-preinstalled Garmin-made watchfaces and data fields as well; most frustrating is when it restarts during a training session due to the visual HR datafield.

If it takes longer to fix, any chance to do a firmware downgrade?

I just miss the watch that was working flawlessly so far..

Thanks!