Possible update settings issue on Garmin Connect Mobile ios?

I've got 3 distinct reports yesterday that when editing settings from Garmin Connect Mobile the user is presented with a binary file when he tries to save the settings. (One of the reports is here: https://forums.garmin.com/forum/deve...08#post1457708 )

another report:

Peter
In the last two days if I attempt to change the Target Finish Time on the Race Pacer app, I am directed out of Connect on iOS to a web page. I make the setting change and then I am presented with a binary file to download. App is up to date - is it possible that this came in with the most recent update?

another report of another app (hi vis pacer)

Having real difficulty getting this app set up. All installed okay however if I try to adjust the settings (distance, pace etc) as soon as I hit save I get the message 'Open outside Garmin Connect Mobile' When I select no nothing happens, when I select yes the settings screen opens in a browser window. I then make the same changes, hit save and I get a binary file to download?

I'm assuming it's a possible bug on the Garmin Connect Mobile (iOs version) side of things, as I don't have issues doing the send settings from my Android phone and the user that reported the issue was also able to update the settings through Garmin Express on his pc.

I did recently recompile both apps with the latest sdk (3.0.8) but beside adding support for the vivoactive 3 music lte I did no major changes to the apps

Is anyone else experiencing this issue?

jon123rjk over 6 years ago

AJRykala - as Coleman (he's with Garmin) said in post 27, the teams that need to be involved, ARE involved. Tweeting won't get this fixed any faster.

I have about 50 apps in the store, and trust me, I and other app developers have been dealing with this in a large scale.

In the meantime, you can always use Garmin Express to change app settings. That's what I've been recommending to my users until there is a fix.

I’ve tried updating a couple of apps (one a widget the other a data field) using Garmin Express on a Mac and the changes aren’t sticking.
It saves ok and I’ve synced from the Express main page but still no changes.
Any ideas?
thanks

jim_m_58 over 6 years ago

That's something I've never seen, and I use GE often to change settings. Maybe try power cycling your watch?

jon123rjk over 6 years ago

That's something I've never seen, and I use GE often to change settings. Maybe try power cycling your watch?

It’s a 520 if that makes a difference.
Excuse my ignorance but what’s power cycling?

jim_m_58 over 6 years ago

Turning the device off and back on. With a 520, it's usually off, so it might not help.

Former Member over 6 years ago

Okay, update. We think we've narrowed down the problem and have some fixes, but we are needing some more information.

When this is happening, what languages are you using on your iOS devices?

We believe that this might be caused when there is a mismatch between the iOS device language and what we recognize for localization on the app store. For example, Furlan, which is a dialect recognized by Apple, but not by the app store.

If this sounds right, then please let us know. If this is happening in a known recognized dialect/language on the app store (simplest test is probably English), then also let us know so can sniff this out another way.

Note: We do know that this is happening when some iOS devices are set to English as well.

With as much transparency as possible, we think that it is a mix of this, possibly paired with some security exceptions that may need adjusted (hence the English iOS settings receiving the error). This has been quite a bit more complex of a problem than initial thought. For the time it's taken to fix, we apologize. Know that we are working hard to fix it and the appropriate amount of hair is on fire! :)

Again, if you have more information about the context of this issue for you or your users, then please give us the details so that we can better pinpoint our fix.

Thank you,
-Coleman

Former Member over 6 years ago

English (UK) here.

Former Member over 6 years ago

SUpport also emailed me for log files - I've emailed them the lot

jon123rjk over 6 years ago

English (Canada)

HermoT over 6 years ago

English (South Africa)

HermoT over 6 years ago

Changing my iPhone language from English to Dutch causes app settings to work again.