So, a user sent me a support request without providing an email. We all know about that problem.
But I stupidly replied to [EMAIL="[email protected]"][email protected][/EMAIL] and didn't realize I wasn't sending an email to the actual user. Then I sat around waiting for a response (not literally, I swear) for a few hours until I checked my Sent Mail again and realized I had sent a reply to nobody.
Regardless of how the actual issue of receiving support requests with no email gets fixed, would it be possible for [EMAIL="[email protected]"][email protected][/EMAIL] to send a standard "bounce" reply if anyone sends mail to it? That way we would get almost instant notification that we (I mean I) dun goofed.
I think that would be very helpful. This is just another one of those "tiny' UX things that would make a huge difference in user/dev perception, IMO.
EDIT: Now I have another user who is sitting around waiting for a reply that will never come. (Not literally). But seriously, I'm not sure how I will ever be able to help them....