drawArc on fenix3 produced vertical lines

Hi all together

I use many drawArc functions in my watchface. All are drawing correct on all watches and on Simulator but not on some fenix3
Two users send me a reply with a picture that show vertical and horizontal lines at the end of arc.
Here is the drawArc command that produced a vertical line:

dc.setColor(Gfx.COLOR_WHITE, Gfx.COLOR_TRANSPARENT);
dc.setPenWidth(1);
dc.drawArc(109, 443, 300, Gfx.ARC_COUNTER_CLOCKWISE, 74, 106);

The latest Firmware is installed on fenix3
My current SDK is 2.4.9

Is this a know issue?

Best regards
FSeifert

jim_m_58 over 7 years ago

I'd try updating to the latest SDK. For the users that see this, what firmware are they running, and by any chance are they APAC vs ROW devices? It could be a FW thing that's fixed in the ROW FW (which is generally newer)

FSeifert over 7 years ago

Thanks for fast reply. I have update to latest SDK. I‘m not shure if it helps. I also think it is a firmware problem of fenix3. I‘m waiting of the user reply.

Stephen.ConnectIQ over 7 years ago

I've been able to reproduce this on a fenix 3J FW version 8.70 using SDK 3.0.4. I don't know yet if this is a device issue or a CIQ issue. I will make a ticket for this issue and send it to be looked at. In the meantime will try Jim's idea of other fenix 3 devices and FW to see if I can isolate it to specific devices and versions.

Edit* Also tried fenix 3 FWversion 8.90 (most recent firmware). Also displayed the bug.

FSeifert over 7 years ago

Many thanks for your efforts.
this is another arc with the reported issue

dc.setColor(Gfx.COLOR_WHITE, Gfx.COLOR_TRANSPARENT);
dc.setPenWidth(1);
dc.drawArc(-25, 230, 200, Gfx.ARC_CLOCKWISE, 62, 25);

this produced a horizontal line on fenix3
I hope that helps to find the solution.

Stephen.ConnectIQ over 7 years ago

I've added that second arc to the notes!
Thanks

Stephen.ConnectIQ over 7 years ago

FSeifert I'm sorry to say that we are not going to be releasing any more updates for the Fenix 3, so this issue will not be fixed. I apologize for the trouble it has caused you with your watch face.