Problem with SDK 3, users are asked to update their firmware, but GE says it's OK

Hello
All is said in the title
I have dowloaded the latest SDK V3 (now it is 3.0.3) since about 2 months, I have many user who cannot download my app cause they are asked to update the firmware, and Garmin Express or Garmin Connect say they are up to date ?????

Perhaps should I go back to an older SDK ?

Thanks for your help

a1234.garmin over 8 years ago

The same here. It appears every update cycle and this problem exists for years. Possible workaround is to delete device from Garmin Connect completely (via Web interface) and add it again. Of course you will loose settings but site probably will reflect internally actual firmware version.

jim_m_58 over 8 years ago

What can happen is let's say that you hook to a computer and new FW gets sent to the device. Garmin Express will show that, but there's an extra step. That new FW then has to be installed on the device.

It can get in the "you must update your firmware" mode, even if GE has sent the FW, until the back end knows that FW has been installed. So, after installation, sync again with GE, and that can clear up the problem. That way the app store knows the new FW has been sent to the device, and actually installed on the watch. re-pairing with the phone will do the same thing.

When I hear from a user with this issue, I ask them to sync with GE or repair with their phone and that typically resolves the issue.