Fenix 3 reboots after opening app - ERR_LOG

The following log relates to this app:
https://apps.garmin.com/en-US/apps/051e05c3-1c80-48cc-95c4-c4f91ce45de4

According to the user, the device reboots immediately after opening the app. Please contact me if more information is needed. The use is very cooperative.

?2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3910662530
Battery Voltage: 4.130000V
10/10/18 12:35:42
RTL
errnum: 0x00f
r0: 0x20025068
r1: 0x000e456f
r2: 0x00000028
r3: 0x0000015b
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20024dc8:
    0x0011fd6b
    0x000dc8bf
    0x000e456f
    0x000e456f
    0x000e456f
    0x000013b9
    0x000dc94b
    0x000e456f
    0x000013b9
    0x000e456f
    0x000e4603
    0x000e53e1
    0x000e45c1
    0x000e55bf
    0x000e5675
    0x000e567b
    0x0015b05f
    0x00100861
    0x00150a2d
    0x00162a27
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0015edad
Uptime: 362808886

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3910662530
Battery Voltage: 3.835000V
10/14/18 14:06:11
RTL
errnum: 0x002
r0: 0x20022b80
r1: 0x00000020
r2: 0x0006ce75
r3: 0x00000000
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20022980:
    0x000f7b8b
    0x0011fd6b
    0x0006ce75
    0x000b3045
    0x0006ce75
    0x0006ce75
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x00159fa5
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
    0x00160597
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f5359
page addr = 0x000ee021
Uptime: 3705341

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3910662530
Battery Voltage: 3.835000V
10/14/18 14:07:22
RTL
errnum: 0x002
r0: 0x20022b80
r1: 0x00000020
r2: 0x0006ce75
r3: 0x00000000
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20022980:
    0x000f7b8b
    0x0011fd6b
    0x0006ce75
    0x000b3045
    0x0006ce75
    0x0006ce75
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x00159fa5
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
    0x00160597
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f5359
page addr = 0x000ee021
Uptime: 64465

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3910662530
Battery Voltage: 3.770000V
10/16/18 15:10:06
RTL
errnum: 0x002
r0: 0x20022b80
r1: 0x00000000
r2: 0x0006ce97
r3: 0x00000000
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20022980:
    0x000f7b8b
    0x0011fd6b
    0x0006ce97
    0x000b3045
    0x0006ce97
    0x0006ce97
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
    0x00160597
    0x000728c1
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f5359
page addr = 0x000ee021
Uptime: 176556567

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3910662530
Battery Voltage: 3.771000V
10/16/18 15:12:51
RTL
errnum: 0x002
r0: 0x20022b80
r1: 0x00000000
r2: 0x0006ce97
r3: 0x00000000
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20022980:
    0x000f7b8b
    0x0011fd6b
    0x0006ce97
    0x000b3045
    0x0006ce97
    0x0006ce97
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x00159fa5
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
    0x00160597
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f5359
page addr = 0x000ee021
Uptime: 155780
...

Former Member over 8 years ago

Hey. Just letting you know that I've seen this. I'm working with the device team to get this log deciphered and figure out what's happening.

Thanks,
-Coleman

Former Member over 8 years ago

As a small follow up, I think it's out of memory-related. This works well:
1. Switch to standard digital watch face.
2. Reboot watch.
3. Launch the app.

This doesn't:
1. Switch to standard digital watch face.
2. Launch the app.
3. Watch OS crashes, force reboot.

Yet I did manage to launch the app in the past by doing some voodoo magic with syncing over USB, disabling/enabling Bluetooth, etc. Without changing watch face I mean.

Former Member over 8 years ago

Thanks for the extra info. I've passed this onto the device team. I think you are correct in stating that it's memory related.

-Coleman

r.485 over 7 years ago

More logs...

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3915663580
Battery Voltage: 3.797000V
11/10/18 19:32:55
RTL
errnum: 0x002
r0: 0x20022b80
r1: 0x00000000
r2: 0x0006ce97
r3: 0x00000000
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20022980:
    0x000f7b8b
    0x0011fd6b
    0x0006ce97
    0x000b3045
    0x0006ce97
    0x0006ce97
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x00005f97
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
    0x00160611
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f6511
Uptime: 32657410

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3915663580
Battery Voltage: 3.792000V
11/11/18 09:57:11
RTL
errnum: 0x002
r0: 0x20022b80
r1: 0x00000007
r2: 0x0006ce75
r3: 0x00000000
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20022980:
    0x000f7b8b
    0x0011fd6b
    0x0006ce75
    0x000b3045
    0x0006ce75
    0x0006ce75
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x00159fa5
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
    0x00160597
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f5359
page addr = 0x000ee021
Uptime: 4696129

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3915663580
Battery Voltage: 3.703000V
11/11/18 13:50:25
RTL
errnum: 0x017
r0: 0x00000000
r1: 0x001c8994
r2: 0x0000019e
r3: 0x00000004
Return Address (LR): 0x0011fd6b:Call Stack - PSP at 0x20011048:
    0x00069a49
    0x00069a49
    0x00069b23
    0x00069eed
    0x00069f1b
    0x00023173
    0x000728c1
    0x000dc68d
    0x00068335
    0x00068291
    0x0011faad
    0x0011faad
    0x00120319
    0x00122231
    0x000059e1
    0x00068343
    0x00034349
    0x001bbb91
    0x0011faad
    0x0011faad
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x00105de5
page addr = 0x0015edad
Uptime: 13987021

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3915663580
Battery Voltage: 4.100000V
11/11/18 21:39:06
BF
PC: 0x0011f99c
LR: 0x0011fa83
SP: 0x20022970
CFSR: 0x00008200
Return Address (LR): 0x00162c43:Call Stack - PSP at 0x20022950:
    0x0011fa83
    0x0011faad
    0x0011fa83
    0x00120319
    0x000b307f
    0x0006ce81
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x00159fa5
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
    0x00160597
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f5359
page addr = 0x000ee021
Uptime: 28114400

2050 (fenix 3) SW ver: 890
Build Type: RELEASE
ESN: 3915663580
Battery Voltage: 4.097000V
11/11/18 21:46:39
BF
PC: 0x0011f97c
LR: 0x0011fa83
SP: 0x20022970
CFSR: 0x00008200
Return Address (LR): 0x00162c43:Call Stack - PSP at 0x20022950:
    0x0011fa83
    0x0011faad
    0x000f7b8b
    0x0011fa83
    0x00120319
    0x000b307f
    0x0006ce81
    0x0006cec5
    0x000f3bdd
    0x000f5335
    0x000f551b
    0x00159fa5
    0x0011faad
    0x0011faad
    0x000fb32f
    0x0011faad
    0x0011faad
    0x00120319
    0x00120319
    0x000fb64d
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000f5359
page addr = 0x000ee021
Uptime: 446580