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Garmin Dog Tracker Widget - locks up access to Ant+ tracker profile

ekutter-dnu
This happens even after you have removed the Widget and rebooted the device

This is related to my previous thread, but if this is accurate, this is a pretty serious bug and basically completely breaks three of my apps.

I have had no problems opening an Ant+ channel to access my Garmin Alpha for months. Diagnosing an issue a user was having, I installed the Garmin Dog Tracker Widget. It connected to my Alpha immediately. Ever since, my apps fail to open the Ant+ channel. I have deleted the widget from my 935. I have rebooted my 935. It still can't connect. It is as if the Ant+ channel is opened by the system, preventing my app from opening it, similar to if you have a foot pod paired to the watch, apps can't open the channel to the footpod.

Since the Tracker Profile doesn't show up in the list of connected sensors, there is no way to remove it!

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I did just figure out how to remove the lock on the Ant+ device but this is still a serious problem. If I re-install the dog tracker widget, scroll down to the widget, click on the "start" button, it brings up a menu. In that there is an option to "forget the sensor". Select this and quickly exit the widget while it still says "searching". Once I have done this, all works again with my app.

This just re-enforces my believe that this is a serious bug in the firmware. The Ant+ profile is being locked by the watch even if Garmin's dog tracker widget isn't running, or even installed on the device!

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Another bug with the Garmin Dog Tracker widget is that the up/down arrows don't work to scroll through the widgets. So you can't get past this widget. The only thing can do is hit the back button to get back to the watch face.

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Could someone from Garmin please respond to this? I'm also going to file an official bug report.
  • The response from [email][email protected][/email] was to contact Garmin Developer support. I filled out the form they linked me to but not clearly that is really the appropriate place. Who actually owns Garmin built in widgets. There are obviously no direct links to those.

    As a recap two main bugs/issues:

    1. Garmin Dog Tracker Widget locks connection to the Ant+ connection even when the widget isn't running or has been removed. Reboot of watch doesn't fix this. Ant+ channel then can't be opened by any other app/widget/data field.
    2. Garmin Dog Tracker Widget prevents you from moving through installed widgets because it intercepts up/down button presses.
  • Former Member
    Former Member
    ekutter. I've emailed the teams responsible for this. This is a widget that is not CIQ and I'm not sure how that works. It sounds like the products support you received missed the mark on determining the Built-in vs. CIQ distinction. Thanks for the heads up!

    -Coleman
  • Thanks for the response and forwarding the issue. I assume there is no way I could ever get directly in contact with the person/group responsible for this? There really doesn't seem like a reason this couldn't simply be a CIQ widget. I'd even be happy to write it. Given the current state of the widget, I'm guessing the person who was/is responsible for it doesn't actually use it out in the field. I personally use my watch with the Alpha daily and have gotten a fair amount of great feedback from my apps as to how various users use their watch with the Garmin Alpha. But the current implementation of the stock widget definitely negatively impacts the experience users have with my apps. Thanks.