FR235 Device Reboots on Ui.pushView

Hi,

I have three Apps, which are between 3 years and 1 year old, and all share the same code to display a Configuration Menu.

In the last month, I've received a number of negative reviews, all from FR235 users saying when the press the Menu Key in the App, the Device Reboots.

The code is
function onMenu()
{
var view = new IQAddSettingsView();
var delegate = new IQAddSettingsViewDelegate(view);
Ui.pushView(view, delegate, Ui.SLIDE_UP);
return true;
}

Anybody else getting FR235 issues like this?

Thanks
Chris

Former Member over 8 years ago

Hey Chris,

Can you give me the links to the apps and I can try to reproduce it in house? Can you give us some more info about what you are doing in your view and delegate classes? If you send us a development build of the app for the 235 to [email][email protected][/email] then we should be able to find the source in question with more precision. Be sure to link this forum post with a brief description of the issue so we know where it should be going.

Thanks,
- Coleman

chrishares over 8 years ago

Thanks Coleman, email sent. Please let me know if you need anything else.

chrishares over 8 years ago

H Coleman, Any update on this, as my Apps are getting a Ratings hammering!

Former Member over 8 years ago

Hey chrishares,

This has been reproduced and passed along to the device team. It doesn't seem to be a problem with your app.

Thanks,
Coleman

K-2532

chrishares over 8 years ago

Hi,

is is there any update on this?

I am going to have to pull all the related Apps now. This is real shame and frustration as I worked hard to develop them and get a 4-5 star rating. That rating has now dropped as users report this problem and provide feedback.

chrishares over 8 years ago

Please, please, please, give me an update on this. It's has now spread from the FR235, to Vivoactive and Fenix 3.

I am getting so many one star reviews, it's upsetting

chrishares over 8 years ago

Update: I uploaded an older version of the App to the Store, and it now works. Obviously all the new features have been lost, but this is better than lots of unhappy users.

I am happy to 'code around' the firmware problem - can you let me know what you found out, so I know where to start?

The for benefit of others, the App doesn't generate a !IQ Icon, it physically resets the watch on some (not all) devices, and it works in the simulator (on all devices). Therefore something new is causing the App to upset some devices, but I don't know what, without being able to recreate the error/generate some error messages.

chrishares over 8 years ago

I found a workaround, as the actual fix seems long in the coming.

Basically it seems related to using a public const on a base class. When I removed this, the device restart went away. For reference, it never generated any compile errors or warnings, and worked happily in the simulator.

Former Member over 8 years ago

chrishares, I reached out to the device team a while back and hadn't heard anything. From what I can see, they were having trouble coming up with a root cause on the issue. It sounds like you may have. I've passed on the information to the developers and will try and get some movement here on it.