Reboot of Fenix 3 HR

winder1987 over 8 years ago

Hi all,

I got a view responses from Fenix 3 HR users, that while using my app the watch restarts sometimes... No CIQ_LOG was written.

Here is what the ERROR_LOG says:

2413 (fenix 3 HR) SW ver: 490
Build Type: RELEASE
ESN: 3932802190
Battery Voltage: 3.920000V
04/01/18 21:03:21
RTL
errnum: 0x002
r0: 0x20022ff8
r1: 0x1fffb938
r2: 0x00025835
r3: 0x00000000
Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x20022df8:
    0x001271e3
    0x0006ea93
    0x00025835
    0x00019a01
    0x00025835
    0x00025835
    0x00025885
    0x00123225
    0x00124989
    0x00124b6f
    0x0015c40d
    0x0006e7d5
    0x0006e7d5
    0x0012a9b7
    0x0006e7d5
    0x0006e7d5
    0x0006f041
    0x0006f041
    0x00162787
    0x00163023
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x001249ad
page addr = 0x000e88a1
Uptime: 114089412

2413 (fenix 3 HR) SW ver: 490
Build Type: RELEASE
ESN: 3932802190
Battery Voltage: 3.818000V
04/26/18 07:51:13
RTL
errnum: 0x002
r0: 0x20022ff8
r1: 0x00000007
r2: 0x00025835
r3: 0x00000000
Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x20022df8:
    0x001271e3
    0x0006ea93
    0x00025835
    0x00019a01
    0x00025835
    0x00025835
    0x00025885
    0x00123225
    0x00124989
    0x00124b6f
    0x0015c40d
    0x0006e7d5
    0x0006e7d5
    0x0012a9b7
    0x0006e7d5
    0x0006e7d5
    0x0006f041
    0x0006f041
    0x00162787
    0x00163023
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x001249ad
page addr = 0x000e88a1
Uptime: 113567

2413 (fenix 3 HR) SW ver: 490
Build Type: RELEASE
ESN: 3932802190
Battery Voltage: 3.820000V
04/26/18 07:52:24
RTL
errnum: 0x002
r0: 0x20022ff8
r1: 0x00000019
r2: 0x00025835
r3: 0x00000000
Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x20022df8:
    0x001271e3
    0x0006ea93
    0x00025835
    0x00019a01
    0x00025835
    0x00025835
    0x00025885
    0x00123225
    0x00124989
    0x00124b6f
    0x0015c40d
    0x0006e7d5
    0x0006e7d5
    0x0012a9b7
    0x0006e7d5
    0x0006e7d5
    0x0006f041
    0x0006f041
    0x00162787
    0x00163023
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x001249ad
page addr = 0x000e88a1
Uptime: 64134

2413 (fenix 3 HR) SW ver: 490
Build Type: RELEASE
ESN: 3932802190
Battery Voltage: 4.152000V
04/29/18 15:00:12
RTL
errnum: 0x002
r0: 0x20022ff8
r1: 0x00000007
r2: 0x00025835
r3: 0x00000000
Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x20022df8:
    0x001271e3
    0x0006ea93
    0x00025835
    0x00019a01
    0x00025835
    0x00025835
    0x00025885
    0x00123225
    0x00124989
    0x00124b6f
    0x0015c40d
    0x0006e7d5
    0x0006e7d5
    0x0012a9b7
    0x0006e7d5
    0x0006e7d5
    0x0006f041
    0x0006f041
    0x00162787
    0x00163023
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x001249ad
page addr = 0x000e88a1
Uptime: 284852184

2413 (fenix 3 HR) SW ver: 490
Build Type: RELEASE
ESN: 3932802190
Battery Voltage: 3.992000V
04/30/18 09:50:34
RTL
errnum: 0x000
r0: 0x00000000
r1: 0x2002f648
r2: 0x2002f4e0
r3: 0x001183a8
Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x2002f508:
    0x001183a9
    0x0006e70f
    0x0006e7ab
    0x0000dad3
    0x0000db53
    0x00015bad
    0x0006ea27
    0x0006ea97
    0x0002bbb5
    0x0002b9c5
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
    0x00000000
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x001249ad
page addr = 0x000e88a1
Uptime: 67813289

Can some of you guys help me?

Regards
Andy

Former Member over 8 years ago

We can definitely take a look. Can you tell us the app and some circumstances of the crash. We can have the device team look at the log, but knowing what happens surrounding the crash and the app that is causing it (or maybe not causing it) will help us to better understand this error log when we parse it. Let us know if you need help figuring out how to get any of the information needed.

Thanks,
- Coleman

winder1987 over 8 years ago

Hi Coleman,

yes of course. The app we are talking about is this one: https://apps.garmin.com/de-DE/apps/e0c262ea-6ccf-49ba-99b0-02195a965386

The users start the app and sometimes, but not always the watch restarts when entering the app.
Do you need more information?

Thanks,
Andy

Former Member over 8 years ago

I think that is enough info to get us moving forward. We might end up wanting/needing to know what's going on in your code at the point of failure but we can have those convos in DM or email when we get there if you're not comfortable sharing that publicly.

Thanks!

winder1987 over 8 years ago

Thank you. Just contact me if you need more information.

winder1987 over 8 years ago

Hey,

any updates here?

Regards
Andy