Fenix 3 HR fw 4.90 - System crash on app start

When starting my Tabata app (0.0.11): https://apps.garmin.com/en-US/apps/5...0-8f85f0dea6e8 after the fw update from 4.70 to 4.90 the watch crashes and reboots. Once rebooted everything is working just fine. I have no clue why this happens and hope the crash log can give any pointers to if I need to do something in my app code or if its a fw bug.
2413 (fenix 3 HR) SW ver: 490
Build Type: RELEASE
ESN: 3923443917
Battery Voltage: 3.807000V
02/25/18 06:22:09
RTL
errnum: 0x017
r0: 0x200254e0
r1: 0x0018501a
r2: 0x000003cf
r3: 0x00185245
Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x20025380:
0x0006ea93
0x0004ebeb
0x00185245
0x0000fec7
0x0006f041
0x0006f041
0x00164519
0x0002b9c5
0x0002b9c5
0x001f9e01
0x0000ffff
0x0000ffff
0x0000ffff
0x0000ffff
0x0000ffff
0x0000ffff
0x0000ffff
0x0000ffff
0x001aac47
0x000c9721
HWM_usb_connected = 0x00. HWM_usb_mode = 0x01.
Uptime: 12342
  • Former Member
    Former Member
    Thank you. Err_log added to ticket submitted.
  • This issue still exist across several devices. I Just got a bad review by a user using the fenix 5plus (!). After every update you send out (epo or whatever it is being updated) my app crashes on first start (select app in list and watch crashes) but works fine on next start.
    This is the log from just now.
    2413 (fenix 3 HR) SW ver: 490
    Build Type: RELEASE
    ESN: 3923443917
    Battery Voltage: 3.765000V
    07/04/18 10:30:23
    BF
    PC: 0x0006efbc
    LR: 0x0006efb9
    SP: 0x20022e30
    CFSR: 0x00008200
    Return Address (LR): 0x00164d13:Call Stack - PSP at 0x20022e10:
    0x0006efb9
    0x00025873
    0x0006f08f
    0x00025873
    0x00025885
    0x00123225
    0x00124989
    0x00124b6f
    0x0015c40d
    0x0006e7d5
    0x0006e7d5
    0x0012a9b7
    0x0006e7d5
    0x0006e7d5
    0x0006f041
    0x0006f041
    0x00162787
    0x00163023
    0x0002b9c5
    0x001f9def
    HWM_usb_connected = 0x00. HWM_usb_mode = 0x01.
    page addr = 0x001249ad
    page addr = 0x000e88a1
    Uptime: 176417891


    Can you please give me some status or help on how to fix this?!
  • I’m having simular issues with SDK 2.4.7 and all iq 1.3/1.4 watches.
    the watches are rebooting without any IQ_error log.
    i beleive it is a memory size issue with the SDk or firmware. I was able to correct the error but with drastic reduction in code size. I.e 55k to 48k.
  • Former Member
    Former Member
    Hey all,

    I've pushed for some more info from the team that is working on this ticket. I'll post back as soon as I know more.

    Thanks,
    - Coleman
  • Hey all,

    I've pushed for some more info from the team that is working on this ticket. I'll post back as soon as I know more.

    Thanks,
    - Coleman


    Any news on this?

  • Here is yet another crash log from my watch. I have got reports from Fenix5plus users about crashes too and started to suspect it was cause by my apps use of properties. However, that code is now re-written and will use the Storage option for newer generations and getProperties from older.
    When I started the app today (it has been working fine just the other day) I first got a !IQ and with a press on back I got back to the apps list. The second attempt caused the attached crash. The third attempt everything works as it should. I'm very close to giving up and pulling one of the few free tabata timer apps from the store.
    2413 (fenix 3 HR) SW ver: 490
    Build Type: RELEASE
    ESN: 3923443917
    Battery Voltage: 3.771000V
    08/25/18 14:22:35
    RTL
    errnum: 0x017
    r0: 0x200254e0
    r1: 0x0018501a
    r2: 0x000003cf
    r3: 0x00185245
    Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x20025380:
    0x0006ea93
    0x0004ebeb
    0x00185245
    0x0000fe89
    0x0006f041
    0x0006f041
    0x00164519
    0x0002b9c5
    0x0002b9c5
    0x001f9e01
    0x0000ffff
    0x0000ffff
    0x0000ffff
    0x0000ffff
    0x0000ffff
    0x0000ffff
    0x0000ffff
    0x0000ffff
    0x001aac47
    0x000c9721
    HWM_usb_connected = 0x00. HWM_usb_mode = 0x01.
    Uptime: 16159

    And Another happening after a Update

    2413 (fenix 3 HR) SW ver: 490
    Build Type: RELEASE
    ESN: 3923443917
    Battery Voltage: 3.893000V
    08/25/18 21:59:08
    RTL
    errnum: 0x002
    r0: 0x20022ff8
    r1: 0x00000019
    r2: 0x00025835
    r3: 0x00000000
    Return Address (LR): 0x0006ea93:Call Stack - PSP at 0x20022df8:
    0x001271e3
    0x0006ea93
    0x00025835
    0x00019a01
    0x00025835
    0x00025835
    0x00025885
    0x00123225
    0x00124989
    0x00124b6f
    0x0015c40d
    0x0006e7d5
    0x0006e7d5
    0x0012a9b7
    0x0006e7d5
    0x0006e7d5
    0x0006f041
    0x0006f041
    0x00162787
    0x00163023
    HWM_usb_connected = 0x00. HWM_usb_mode = 0x01.
    page addr = 0x001249ad
    page addr = 0x000e88a1
    Uptime: 150738
  • ConnectIQTeam Coleman.ConnectIQ still waiting for some feedback. I have a ton of crash logs but no ciq logs (even with !IQ showing up randomly). You seem to be pushing a update or two for apps on Fenix 3 hr every day. The result is the same as in my first post, a crash (or a !IQ), then after the reboot, the app starts and works just like it should.