Fenix 3 HR - SW ver: 470 - Device reboot (ERR_LOG.txt)

A user reports that his Fenix 3 HR (SW 4.70) reboots when using this app: https://apps.garmin.com/en-US/apps/78ecc6a9-2813-4176-a8b4-18a606a151a7

Here's the content of the ERR_LOG.txt :

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 4.038000V
01/24/18 10:42:16
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x2002d220
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x00162ed7
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 2077046

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 4.038000V
01/24/18 10:47:47
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x00000105
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x00162ed7
    0x0006bbe5
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 324339

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 4.028000V
01/24/18 11:01:41
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x00000000
r2: 0x00065a83
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022b20:
    0x0008a5d3
    0x00065a83
    0x00034429
    0x00065a83
    0x00065a83
    0x0012c069
    0x000b490b
    0x0008ab81
    0x000d2a53
    0x0000262d
    0x0008a315
    0x000b4a39
    0x0008cb99
    0x0012dcf3
    0x0008ab81
    0x00090001
    0x0012e9db
    0x0012fcd9
    0x001f99d1
    0x0008a8a7
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0015ec15
page addr = 0x0012fc41
Uptime: 824657

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.961000V
01/25/18 22:01:47
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x0000ffff
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x0000ffff
    0x00065a61
    0x00034429
    0x0000ffff
    0x00065a61
    0x0000ffff
    0x0000ffff
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 112241

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.930000V
01/26/18 07:15:37
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x0000ffff
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x0000ffff
    0x00065a61
    0x00034429
    0x0000ffff
    0x00065a61
    0x0000ffff
    0x0000ffff
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00134a8b
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 33218900

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.927000V
01/26/18 07:18:42
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x00000105
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x00162ed7
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 176408

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.868000V
01/27/18 13:43:54
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x00000019
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x00162ed7
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 989718

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.865000V
01/27/18 13:46:53
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x0000ffff
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x0000ffff
    0x00065a61
    0x00034429
    0x0000ffff
    0x00065a61
    0x0000ffff
    0x0000ffff
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 57903

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.827000V
01/27/18 17:10:24
RTL
errnum: 0x028
r0: 0x20023028
r1: 0x20006b6c
r2: 0x20010878
r3: 0x2000decc
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022bd0:
    0x0000c935
    0x0008a5d3
    0x0008a1ff
    0x0012242d
    0x0008a2eb
    0x000bb34b
    0x0008abd3
    0x0008a315
    0x0006bb61
    0x00065c45
    0x0007e027
    0x0002e143
    0x000b001d
    0x0008cb99
    0x00005a59
    0x0012e783
    0x000e0bed
    0x000d2847
    0x0008ab81
    0x000d28eb
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0000abd9
page addr = 0x000e2321
page addr = 0x000e23b1
page addr = 0x000e1f71
page addr = 0x000e24a1
page addr = 0x000e1ec1
page addr = 0x000e2141
page addr = 0x0013c389
Uptime: 12203400

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.810000V
01/27/18 22:14:47
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x0000ffff
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x0000ffff
    0x00065a61
    0x00034429
    0x0000ffff
    0x00065a61
    0x0000ffff
    0x0000ffff
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 18255859

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.806000V
01/27/18 22:15:44
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x00000019
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x0000c27d
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 49818

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.803000V
01/27/18 22:20:37
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x0000ffff
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x0000ffff
    0x00065a61
    0x00034429
    0x0000ffff
    0x00065a61
    0x0000ffff
    0x0000ffff
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 60930

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.802000V
01/27/18 22:21:39
BF
PC: 0x0008a206
LR: 0x0008a2eb
SP: 0x20022e18
CFSR: 0x00008200
Return Address (LR): 0x00164b3b:Call Stack - PSP at 0x20022df8:
    0x0008a2eb
    0x0008a315
    0x0008a2eb
    0x0008ab81
    0x00034463
    0x00065a6d
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x0000d643
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 54881

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.801000V
01/27/18 22:58:25
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x200292c8
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x00162ed7
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 2198572

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3963013364
Battery Voltage: 3.798000V
01/27/18 22:59:18
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x1fff98b8
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x00005fd3
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x00162ed7
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012fc41
Uptime: 45835

Kind regards

Former Member over 8 years ago

Hi,

Thanks. Do you have any moreinformation about when this reboot is happening in the app life cycle? Do you know if they have any error logs for CIQ as well?

Thanks,
- Coleman

r.485 over 8 years ago

Hi Coleman,

All I have now is this ERR_LOG. I sent an email to the user requesting more information.

Kind regards

r.485 over 8 years ago

I did not hear back from that user, but I've got a new report.

This time the app is this one: https://apps.garmin.com/en-US/apps/0...4-c4f91ce45de4

He says the device crahes right after opening the app. Here's the log:

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3921595852
Battery Voltage: 3.941000V
02/15/18 14:52:39
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x00000007
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x0015c2a5
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x00162e53
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012ea89
page addr = 0x000e5ab9
Uptime: 355616201

2413 (fenix 3 HR) SW ver: 470
Build Type: RELEASE
ESN: 3921595852
Battery Voltage: 3.937000V
02/15/18 13:53:46
RTL
errnum: 0x002
r0: 0x20023028
r1: 0x00000019
r2: 0x00065a61
r3: 0x00000000
Return Address (LR): 0x0008a5d3:Call Stack - PSP at 0x20022e28:
    0x001312bb
    0x0008a5d3
    0x00065a61
    0x00034429
    0x00065a61
    0x00065a61
    0x00065ab1
    0x0012d301
    0x0012ea65
    0x0012ec4b
    0x0015c2a5
    0x0008a315
    0x0008a315
    0x00134a8f
    0x0008a315
    0x0008a315
    0x0008ab81
    0x0008ab81
    0x001625bf
    0x0000e461
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x0012ea89
page addr = 0x000e5ab9
Uptime: 58800