error_incompatible_firmware when trying to download watch faces

Hi,

Just got my new Forerunner 735XT and tried to download a new watch face. Even tried to download other apps.
But I'm getting the error code: "error_incompatible_firmware". I've got the latest firmware 9.10.
I have restarted my watch. Removed it from Garmin Express and added it back again, but still the same.

What can I do?

Former Member over 8 years ago

NickeHultgren,

We've had some issues in the past where we've gotten similar errors, but they usually don't appear in that format. Can you give us some more info? Are you using Garmin Express? Did you try doing this from mobile? Where are you seeing this error code? Is this on the app store website? Any info you can give would be great. For reference you can look at the Bug Reports Forum Rules thread at the top of this forum to help gather some of the information.

Thanks,
-Coleman