Assistance with App Crashing

Former Member over 8 years ago

Hello -

I have a relatively successful app on the ConnectIQ store: https://apps.garmin.com/en-US/apps/b886d2ac-2f94-4f9d-a7bd-85a59b99e639

Lately I have been getting a lot of bad reviews due to some issues with the app, seemingly specific to the Fenix 3HR. Most reports talk about it crashing their watch, particularly at the end of a workout when my app goes to save the data.

I do not own a Fenix 3HR and I am unable to reproduce the error in the simulator.

I am looking for a kind soul to take a look at my code and see if they can help me find the issue.

Thanks!

Github Repo: https://github.com/werkkrew/ciq-orange-theory

jim_m_58 over 8 years ago

Could it be related to this and the users have the FW that causes the crash?

https://forums.garmin.com/forum/developers/connect-iq/connect-iq-bug-reports/1271079-device-crash-err_log-txt-fenix-3-hr-sw-ver-430-450

Former Member over 8 years ago

Could it be related to this and the users have the FW that causes the crash?

https://forums.garmin.com/forum/developers/connect-iq/connect-iq-bug-reports/1271079-device-crash-err_log-txt-fenix-3-hr-sw-ver-430-450

Sure looks like it could be the case.

I'm getting 1 or 2 1-star reviews a day because of this and tons of people contacting me. It's a shame that users generally blame the app for issues that can be related to the device itself.

Former Member over 8 years ago

Hey werkkrew,

I would see if your users would try to update their software. If they are still having issues, then we can try to help you figure out what's going on. If that ends up being the culprit you can always flag those reviews and let us know that it was due to the system software. We will review the comment and might be able to get it removed if needed.

Thanks,
-Coleman