Debugging crash

Hi guys,

currently one user has a crashing issue with a widget I developed. He is using a Tactix Bravo watch (Fenix 3 equivalent) with firmware version 8.3. Problem is that on his watch the widget crashes immediately after starting. The user send me the CIQ_LOG.txt file, but it only contains the following block describing the crash:

ERROR: Symbol Not Found Error
DETAILS: Failed invoking <symbol>
STORE_ID: XXX
CALLSTACK:

The callstack is empty. Is there any way to include custom output in CIQ_LOG.txt file? Or what would be the best way to investigate further on this? In the simulator I am not able to reproduce the issue.

Thanks!

Bye

jim_m_58 over 8 years ago

Can you email the user a sideload with debug symbols? If settings are needed, you can include a .set with the properties as needed. You'll get more info in ciq_log.txt

Talkabout over 8 years ago

Hi Jim,

how exactly does this work? When compiling an app for devices I can choose to not compile a release version. Is this what includes debug symbols? Do I need to put more output into my code to see more detailed information?

Thanks!

Bye

jim_m_58 over 8 years ago

In " build for device wizard", keep "build release version" unchecked. The resulting .prg will have the debug symbols, and when it's run on the device, you'll get more info (such as a call stack in ciq_log.txt. That would be a good start. You'll narrow things down to where the problem occurs and may be enough to fix the problem. If not, you can add "Sys.println" calls to your code and have the user create a <your-app>.txt file in the logs firectory to catch the println output.

Talkabout over 8 years ago

Thanks, will try it that way.

Bye

travis.vitek over 8 years ago

If you are willing to share your code, contact me via PM. I'd be happy to look into it.