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Cannot Install Apps from Connect IQ store

Farmboyab
over 7 years ago
I just got my Vivoactive today and tried to install a few apps that were compatible and it says I need to update my software. So i updated it and went back to the store and it still says I need to update software. All help appreciated!
  • over 7 years ago
    Hey,

    I'm sorry you are having issues. There was an issue where we saw this happening that required a few things on the app store side, Garmin Express, Garmin Connect Mobile, and the device software side of things. Likely what has happened is the software on your device was out of date at time of packing. Now that you have updated it, you will probably need to sync the device again for the record to be updated in the appropriate places. It may take a few minutes for the information to work it's way through the echosystem, but you should not receive this error again (given that your device is up to date) now that you are on the current set of software. I am going to close this thread for now. If you have any continued issues, please email the team directly at [email][email protected][/email].

    Thanks so much!
    -Coleman
  • over 2 years ago in reply to Coleman.Apps

    im having the same issue with my garmin epix, just received the device today

  • over 2 years ago in reply to 7459326

    From your posting it is not clear to me, if you got it working or not.  You said you are "having the same issue", but you didn't state if the issue remains unresolved.

    Once you update your software, you probably need to sync the device again, per Coleman.Apps's comment above.  Did you try this, and does it still not work?  

    If you are still having the issue, please also include the version of software loaded onto your device, because it will help ConnectIQ/forum people to address your specific issue better. 

  • over 2 years ago

    One of my user couldn't install my apps a few days ago - f7. Massage was '.. need to update...'. I should have email somewhere...

  • over 1 year ago

    Is this a problem today, November 22 2023? I get this message when tap on "IQ apps" in Garmin Connect: "We're having trouble communicating with our servers." This was present 6 hours ago and is still present. Bad service!

  • over 1 year ago in reply to 2947061

    2947061, this post of yours is absolutely not helpful. You started by asking if a post from over a year ago was still a problem. You also didn't share any details about your specific situation. 

    I tried downloading an app through the system to my device and it worked for me. Maybe your mobile device internet isn't working?

    Or did you just want to complain? 

    If you still have an issue please mention some specifics about what operating system and or app you are using to attempt the installation. That would help immensely. 

  • 10 months ago in reply to mqbfxw

    if you want to talk about not being helpful, look at yourself. They said they were having an issue. You're the one that cried about it.

  • 3 months ago

    Hi there,

    I’m having this exact issue today with my new Fenix 7 Pro… I have complete all updates through Garmin connect, but nothing in GarminIQ will download. I get an error saying I need to complete a download, but it’s all updated.

    Frustrating first day with the watch, please help.