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App Settings "access denied" when using iOS Garmin Connect app

Former Member
Former Member
I'm getting more and more user complaints that writing app settings using the iOS Garmin Connect app ends with an "access denied" page.

What I experienced:

As long as the app/widget (IoTClient) is newly installed or updated, I can safe app settings using my iOS device.

As soon as I safe app settings using my desktop version of garmin connect (win10) once the connection between iOS and the devices app settings (fenix3 in my case) is permanently broken. I see an "access denied" as soon as I try to write the app settings using the iOS app.

In other words, if I use garmin connect on my win10 desktop once to write app settings, I can not witch to the smartphone app anymore. (because of the access denied bug)
  • Former Member
    Former Member
    Hey,

    Thank you for getting in touch. Can you fill out the missing info in your report according to the Bug Reports Forum Rules? I'd like to file a ticket, but need a little more info for reproduction.

    Thanks,
    -Coleman
  • Former Member
    Former Member
    Bugreport

    Thx Coleman, I'll try to provide the needed information:

    Devices:

    Mobile: iOS10.3.1 iPhone 7
    iOS App: Garmin Connect 3.18
    Desktop: Windows 10
    Win App: Garmin Connect 3.18.1.0
    Watch: Fenix3 v.8.20 (users reported the same bug with different devices)

    My Widget: https://apps.garmin.com/en-US/apps/da3db127-3938-4dac-bcf1-e30324fd0d20
    Version 0.3.3_1 (samoe problem with previous versions)

    Steps to reproduce:

    -Install IoTClient on watch
    -use Garmin Connect on Desktop(!) to edit IoTClient App settings - safe app settings to the widget (will work!)
    -disconnect desktop<->watch BT Connection and connect BT watch<->smartphone
    -try to edit IoTClient Appsettings unsing Garmin Connect iOS app

    ---- here the problem shows up ----



    Screenshot:


    This is how I could reproduce the problem.
    I got requests from users who have seen the "access denied" page without editing app settings via a desktop.

    Updating/reinstalling the widget solves the problem in my case until one does the same procedure descibed above.
    Then, the problem reoccurs.
  • Former Member
    Former Member
    Hey,

    Thank you for the info. Do you know if this is happening with Android as well? In iOS this portion is handled in a web view so we are thinking that this is something similar to some of the web issues that developers have been getting with a similar error on the web store. If this is the case, then this is part of a larger bug that has to do with the server and not the settings. The good news is that the server issues are already being worked on, but that doesn't fix what you are seeing immediately. I'm going to dig a little more on this and I'll get back to you with whatever I find/create and appropriate tickets.

    Thanks,
    -Coleman
  • Former Member
    Former Member
    reading/writing app settings on Android works!

    Hey,

    Do you know if this is happening with Android as well?

    -Coleman


    Hi Coleman,

    I did try using my HTC DualSIM and Garmin Connect v3.18 on Android.
    Reading and writing App Settings using this device did work!
    So the problem described above seams to exist on iOS devices only!

    best
    Sten
  • Former Member
    Former Member
    Hi Coleman,

    i still do get complaints from users regarding this problem.
    Do you have any news on this?
  • Former Member
    Former Member
    Hey Stenniger,

    I've been working on trying to reproduce this. I'm just not seeing it yet. We can keep an eye and if you can give us a reproducible report, then we we can definitely try to get it figure out. Screenshot of what I'm seeing attached.


    Thanks,
    -Colemancommunity.garmin.com/.../1228038.png
  • Former Member
    Former Member
    Hi Coleman,

    sorry for the delay!

    Did you do all the steps I described above?



    Steps to reproduce:

    -Install IoTClient on watch
    -use Garmin Connect on Desktop(!) to edit IoTClient App settings - safe app settings to the widget (will work!)
    -disconnect desktop<->watch BT Connection and connect BT watch<->smartphone
    -try to edit IoTClient Appsettings unsing Garmin Connect iOS app


    If I do not edit the settings with my desktop computer fist, I am able to save the settings using my iOS device as well.
    But after using my desktop once I can not save the settings using my iOS device anymore.

    I'm getting lots of user complaints who suffer the same issue.

    I have no idea what the problem could be. For many users it seams to work. Others can not use my widget at all because of this problem.
  • Are you using strings with some of the characters noted here?

    https://forums.garmin.com/forum/developers/connect-iq/connect-iq-bug-reports/1231097-ios-gcm-ciq-settings-strings-do-not-accept-and-characters

    Maybe it's related to what you are seeing, and why it works for some but not for others.
  • Former Member
    Former Member
    No, the problem occurs as well, if I do not use any of the reported characters.
  • Former Member
    Former Member
    as IoTClient uses a lot of app settings - my this cause the troubles?
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