App crash on device

Former Member over 8 years ago

Hey,

I have a problem, application (watchface) in simulator works perfect and as expected. I had a complain from user, that watchface is crashing after start, and he sees just a predefined analog watchface, not mine. Problem is that I don`t have physically that device, and I`m not able to test it by myself. Any idea how to debug/test it, or how to find why it is crashing? (when I build it for the device which I have, I test it, and everything works)

User device: fenix 5x
My device: fenix 3

Thank you.

jim_m_58 over 8 years ago

On the user's watch, the CIQ_LOG.txt file in the \garmin\apps\logs folder may give you some insight. And as the user's version of your watchface doesn't have the debug symbols, you maye want to email him a sideload (one NOT built as a release version in the "build for device wizard"), and that could give you more info if needed.

Former Member over 8 years ago

On the user's watch, the CIQ_LOG.txt file in the \garmin\apps\logs folder may give you some insight. And as the user's version of your watchface doesn't have the debug symbols, you maye want to email him a sideload (one NOT built as a release version in the "build for device wizard"), and that could give you more info if needed.

Thank you jim_m_58
I sent him version which was not build as a release version by email, but he said that he put app (.prg) into /GARMIN/APP/ app crashed again, but in /GARMIN/APP/LOGS folder was empty, without CIQ_LOG.txt file. Any other idea? (except fullfill my code with million prints, and sent it again to him)

berglauf1234 over 8 years ago

Hi,
seems to be the same issue as I described here.

https://forums.garmin.com/showthread.php?373351-Iq!-Error&p=970085#post970085

It's a firmware issue in the F5X and as you can see at the end of the thread, Garmin has no fix yet.
My solution: Remove F5X support for my watch faces until this topic is solved.