yes, i have observed the same. when this happens, the review counter increases. but i found no new review. for me it seems as if somebody would have given a rating, without writing a comment (comment field is optional). so in the end you know that somebody rated the app, but you have no way of knowing what rating he gave to the app :(
This occurs when someone rates the app without leaving review comments. We used to provide no notification in this case, but changed that a while back based on developer feedback.
This occurs when someone rates the app without leaving review comments. We used to provide no notification in this case, but changed that a while back based on developer feedback.
Maybe you need to force them to leave a comment. My thought is .. what good is a review with really no review, or is it all about just collecting stars ?
Peter .. I agree, we should be able to get Garmin to delete those if they are not reviews. Reviews should be only for reviews, and in my mind more than a star rating. But there will always those that are fine with just that. I think that it is a dis-service to the developers by allowing a star rating only.
For some it is about moving to the top of the popular list etc .. the thing that those stars promote, reminds me of Amazon. However there, the financial incentive is there .. so I get it.
if it's a good review, the "ghost reviews" don't bother me, and if It's not a good review, There always seems to be a comment.
For bug reports and not reviews, one thing I try to do is near the top of the description, state that if they find a bug, to use "Contact Developer" and not the reviews. Some may still wind up as a review, but there, if it's a misunderstanding I help the user, or if not, point them at 'Contact Developer" to provide more info. That way there's an occasional review that mentions "Contact Developer" to report bugs, so that may also help.
Also, in the reviews, you can click on the little flag to flag the review and state why it shouldn't be there. I've gotten reviews posted for someone else's app for one of mine, for example, and they were removed by the app store people.
