Watch reboots indeterministically when my app is running (tested on VA, Fenix3HR)

ArtaudAntonin / Jiri Richter over 8 years ago

Environment:

Device, FW: VA (FW: 4.40), Fenix3HR (FW: 4.02)
Eclipse version: Not using Eclipse, building via monkeyc CLI
CIQ SDK v2.2.4
CIQ mobile Android SDK v1.3

o A detailed description of the issue
My app is supposed to be run for several hours for sleep tracking. After an indeterminate amount of time, it would often reboot the watch and produce an ERR_LOG record. Logs below.

o Steps to reproduce the issue
On phone: Sleep as Android, Sleep as Android - Garmin addon (the CIQ companion) apps installed
On watch: the CIQ app installed
Steps: Start the watch app, let it run for some time. After a while, it will reboot. Does not happen always however.

o Any applicable additional information
ERR_LOG record from VA (2 crashes). I started the app again manually after the first crash:

1907 (vívoactive) SW ver: 440
Build Type: RELEASE
ESN: 3913321567
Battery Voltage: 4.027000V
02/14/17 23:45:57
RTL
errnum: 0x002
r0: 0x2000A3A0
r1: 0x602000A2
r2: 0x000BB5CB
r3: 0x00000000
Return Address (LR): 0x000D8459:Call Stack - PSP at 0x2000A138:
	0x000D8459
	0x000A5265
	0x000BB5CB
	0x000BB5CB
	0x000B6899
	0x000BB5CB
	0x000BB5CB
	0x000BB5CB
	0x000B691D
	0x0001E503
	0x000C9F00
	0x000D1F15
	0x000D3E89
	0x0001E203
	0x0000C000
	0x0001E503
	0x000D44E3
	0x000D41D5
	0x00094606
	0x000D10DF
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000594C5
page addr = 0x0003C489
Uptime: 1754316406

1907 (vívoactive) SW ver: 440
Build Type: RELEASE
ESN: 3913321567
Battery Voltage: 4.013000V
02/15/17 00:50:55
RTL
errnum: 0x00A
r0: 0x20012F78
r1: 0x00000088
r2: 0x0000007E
r3: 0x0000007F
Return Address (LR): 0x000D8459:Call Stack - PSP at 0x20012D28:
	0x0001F335
	0x000D8459
	0x000A5265
	0x000202CB
	0x000C3C49
	0x000B68C1
	0x000C3C49
	0x000C3C49
	0x000C458F
	0x0009376F
	0x000B730F
	0x00090C09
	0x000B58C7
	0x00090C4D
	0x000C3EB9
	0x0002024F
	0x0002041F
	0x0001F7EF
	0x00020BBF
	0x0008F399
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000594C5
page addr = 0x0003C489
Uptime: 3892450

ERR_LOG records from Fenix3HR (2 crashes, app was restarted manually after each crash):

2413 (fenix 3 HR) SW ver: 420
Build Type: RELEASE
ESN: 3933564360
Battery Voltage: 4.158000V
02/14/17 00:03:14
RTL
errnum: 0x00a
r0: 0x20025c70
r1: 0x000000a2
r2: 0x0000007e
r3: 0x0000007f
Return Address (LR): 0x00142cc3:Call Stack - PSP at 0x20025a40:
	0x00142cc3
	0x0010dc73
	0x000a2585
	0x0010dc73
	0x0010dc73
	0x0010e9d3
	0x000aa8bd
	0x00142a05
	0x00142a05
	0x0010e231
	0x0014f13b
	0x00113483
	0x00028f21
	0x001636bf
	0x00071979
	0x00071979
	0x0000ffff
	0x0000ffff
	0x0000ffff
	0x0000ffff
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000fab65
page addr = 0x0015dc89
Uptime: 56003007

2413 (fenix 3 HR) SW ver: 420
Build Type: RELEASE
ESN: 3933564360
Battery Voltage: 4.120000V
02/14/17 02:03:11
RTL
errnum: 0x00a
r0: 0x20025c70
r1: 0x0000005d
r2: 0x0000007e
r3: 0x0000007f
Return Address (LR): 0x00142cc3:Call Stack - PSP at 0x20025a40:
	0x00142cc3
	0x0010dc73
	0x000a2585
	0x0010dc73
	0x0010dc73
	0x0010e9d3
	0x000aa8bd
	0x000243a5
	0x00142a05
	0x00142a05
	0x0010e231
	0x0014f13b
	0x00113483
	0x00028f21
	0x001636bf
	0x00071979
	0x00071979
	0x0000ffff
	0x0000ffff
	0x0000ffff
HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.
page addr = 0x000fab65
page addr = 0x0011e0f9
Uptime: 7176483

o A code sample that can reproduce the issue (in email only if preferred)
Coleman already has the code for the app and also the apk for the companion app.

ArtaudAntonin / Jiri Richter over 8 years ago

Just reproduced this again on a Vivoactive, running FW 4.40. Do you need any additional info?

1907 (vívoactive) SW ver: 440

Build Type: RELEASE

ESN: 3913321567

Battery Voltage: 3.931000V

02/22/17 14:08:06

RTL

errnum: 0x002

r0: 0x2000A3A0

r1: 0x602000A2

r2: 0x000BB5CB

r3: 0x00000000

Return Address (LR): 0x000D8459:Call Stack - PSP at 0x2000A138:

	0x000D8459

	0x000A5265

	0x000BB5CB

	0x000BB5CB

	0x000B6899

	0x000BB5CB

	0x000BB5CB

	0x000BB5CB

	0x000B691D

	0x0001D403

	0x000C9F00

	0x000D1F15

	0x000D3E89

	0x0001D103

	0x0000C000

	0x0001D403

	0x000D44E3

	0x000D41D5

	0x0009ED06

	0x000D10DF

HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.

page addr = 0x000594C5

page addr = 0x0003C489

Uptime: 109184857

jim_m_58 over 8 years ago

Hard crashes from a CIQ app (err_log generated) aren't really the common, but maybe it something with running out of memory? (most problems will just do an IQ! and the app will crash, but the watch won't)

If it's something that takes a while to occur, could it be your app is increasing it's memory usage over time?

You could do a Sys.println() every few minutes and log the Sys.getDeviceStats().usedMemory to a pre-created "<yourApp>.txt" file in the logs directory on the watch. If it's not a memory thing, you might be able to log other things to help narrow things down.

ArtaudAntonin / Jiri Richter over 8 years ago

Thank you jim for your reply.
I have had this reproduced again on F3HR, 27 minutes after starting the app the watch restarts. I have logged the memory usage, but there is more or less constant memory usage of around 30kB (out of 64kB).

Do you (or someone else) have any idea what might be going on?

I'm adding another ERR_LOG

2413 (fenix 3 HR) SW ver: 420

Build Type: RELEASE

ESN: 3928437290

Battery Voltage: 3.776000V

02/24/17 13:36:10

RTL

errnum: 0x00a

r0: 0x20025c70

r1: 0x000000b2

r2: 0x0000007e

r3: 0x0000007f

Return Address (LR): 0x00142cc3:Call Stack - PSP at 0x20025a40:

	0x00142cc3

	0x0010dc73

	0x000a2585

	0x0010dc73

	0x0010dc73

	0x0010e9d3

	0x000aa8bd

	0x00142a05

	0x00142a05

	0x0010e231

	0x0014f13b

	0x00113483

	0x00028f21

	0x001636bf

	0x00071979

	0x00071979

	0x0000ffff

	0x0000ffff

	0x0000ffff

	0x0000ffff

HWM_usb_connected = 0x00.  HWM_usb_mode = 0x01.

page addr = 0x000fab65

page addr = 0x0011e0f9

Uptime: 17006447

Former Member over 8 years ago

Hey,

I was able to get this log over to the device team to try and figure this out. You've been very patient.

Thanks,
-Coleman