CIQ Crash - Failed in data field compute

I have a user that is reporting an IQ! crash on 2 data fields when running the Moxy 1st, 2nd, and 3rd data fields simultaneously on an Edge device. I think it's a 520 and it might be an APAC device. He has the latest firmware.

The error message he gets in the CIQ_LOG.TXT is repeats of the following:

WARNING: Failed in data field compute

STORE_ID: 0d8765b4013146b283f6cc250ac78a0e

WARNING: Failed in data field compute

STORE_ID: 0122a5e07e8a43d49077c4ef5e17b7c4

I don't recall ever seeing this error before.

Does anyone have any ideas what might be causing this?

peterdedecker over 8 years ago

usually you see this error in combination with other ciq errors in the log file.

but the cause can be anything really: check for calculating with something that's null, division by zero, ...

Former Member over 8 years ago

I would check to see what is happening in your compute() function. I've seen errors that work in kind of a reverse way where something initialized in compute() is used somewhere else, but the threads aren't synced so an odd error is thrown. I suppose (however unlikely) that there could be something being utilized in compute() that is initialized somewhere else that is also out of sync.

-Coleman