No response from support regarding missing payout & missing June sales data

Cecan 2 days ago

Hi everyone,
I'm writing here to ask if anyone else is experiencing severe delays with Garmin's developer support.
I’ve been trying to resolve a clear issue with my payouts for two weeks now, but I have received zero response or acknowledgment from the team:
May payout underpaid: Report shows 585.09 CZK, but I only received 125.09 CZK across two transactions (missing 460 CZK).
June sales data missing: Received only 34.86 CZK despite download stats clearly showing higher activity.
I am extremely disappointed with the total lack of communication from support on financial matters. It's frustrating to build for a platform when basic payout issues and support tickets are simply ignored.
Has anyone had success reaching them regarding payout discrepancies recently?

jim_m_58 2 days ago

How have you been trying to contact Garmin? With [email protected] ?

Have you checked out the payment section here: https://developer.garmin.com/connect-iq/monetization/app-sales/

"Separate payouts are sent from Garmin International, which covers sales in the United States and Canada, and Garmin Europe, which covers app purchases from other regions.

Downloads doesn't show sales in the case of a refund being requested (users have 48 hours to request a refund)

Cecan 1 day ago in reply to jim_m_58

Yes and yes.

8206990 6 hours ago

Even if you manage to contact an internal employee, it will likely take about six months to resolve the issue. Their processing speed is shockingly slow. If it's just via email, very few people will successfully resolve the problem.