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Problem with ERA system

mcinner1

Since a view days ERA reports: „Server problem. Please try again later“. Then it works, but only for not updated apps. All apps I had updated the last view days cannot be shown and report „Server problem“.

  • This is just nuts!  Still cannot get bug reports 10 days later.

    It's beyond frustrating not being able to help people when they report a crash.  Not many are able to connect their watch to a PC and send the crash report to us developers.

    Come on Garmin, step up your dev support game.  I bet y'all are making decent money off of us now that you have a real payment system.  Invest that money in a stable dev environment!

    Garmin:  crickets

  • in reply to pstoppani

    I bet nobody will read this from Garmin until after the new year's hangover....

    Of course many people will find a Garmin watch under the x-rays tree. There isn't a better way to start getting to know your watch than with a good crash ;)

  • So far the most frustrating error. Garmin should have a better way of processing and communication about those things, it's like a black box designed for creating frustration how Garmin is handling developers.

  • in reply to beva

    I'd prefer if they just fixed things, and quickly.  That is response enough for me.

    The reason it's a black box is that we're mostly being ignored or so low on the priorities that they don'd do anything.

    They are now making money off of us so I expect things to improve markedly.

  • They're so bad in all these things (communication, valuing customers, valuing contributors (devs), fixing bugs, acknowledging that something is a bug (not by changing the status in the CIQ bug forum but opening an in-house bug ticket about a bug you report via the customer support team), listening to what beta testers report before releasing bugs to everyone ... to name a few) that each one of these examples could be used as a bad example in marketing, business class. One would think they're so bad it can't be worse, but unfortunately they managed to prove us wrong time and again...

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