Fenix 8 PRO - no gps fix

I have a user with a Fenix 8 PRO reporting that my app (and other CIQ apps) is always 'Stuck' waiting for a gps fix. I have updated to the latest SDK with no luck. I have reviewed the settings on the watch like default GNSS mode and 'smart' logging is not enabled.

Has anyone come across this kind of issue with the Fenix 8 PRO?

Watch details are:

Device Name: Fenix 8 pro

Firmware Version: 18.51

Thanks!

Top Replies

HarryOnline 20 days ago +2

Yes, one of the users of my Speed Skating App reported the same problem. Glad to know that it is not a problem of just my app, but would like to see a solution soon.
1141144 1 month ago +1

Garmin apps work fine. Kite GPS (Woo for watch recording) and Hoolan doesn’t recieve gps signal. Hoolan has not released app in Connect IQ, but I have tested several different alternatives from the developer…
1141144 1 month ago in reply to riedid74 +1

Problems recieving gps on 8 PRO 47 Amoled on 3rd party apps (Hoolan and Kite GPS. Garmin apps works well. Hoolan tries to get it work. I have tested several alternatis. Wont work. Garmin must solve that…

All Replies

MobileDriveway 19 days ago in reply to jim_m_58

jim_m_58 said:
With the latest devices ab device apps, when you enable GPS you can specify the GPS configuration to use. What are you using?

My app has a selector for users to choose any configuration. None of the options work on Fenix 8 Pro.

7970386 3 days ago

Hello, I have the Garmin Kite Woo + GPS app on my Garmin Fenix 8 Pro, which is paired with my Woo 3.0 sensor. For the past few weeks, l've had no problem finding the Woo sensor, but I can't find the GPS. I've uninstalled the app and reset my watch, but nothing has worked. It still doesn't work. There are no GPS problems with the watch's native apps.

Last firmware.

MobileDriveway 14 hours ago in reply to 7970386

7970386 said:
Hello, I have the Garmin Kite Woo + GPS app on my Garmin Fenix 8 Pro, which is paired with my Woo 3.0 sensor. For the past few weeks, l've had no problem finding the Woo sensor, but I can't find the GPS. I've uninstalled the app and reset my watch, but nothing has worked. It still doesn't work. There are no GPS problems with the watch's native apps.

Last firmware.

Looks like all 3rd party apps are affected by this firmware issue that is specific to Fenix 8 Pro (read other messages here). Garmin didn't offer any solution for it yet.