Apps stuck in 'pending scan'

Dan 27 days ago

Hello i have some apps stuck in pending scan status, why? And of course no approvals for those ones

There is a bug on the review process?

Thanks

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Kyle.ConnectIQ 26 days ago in reply to Kyle.ConnectIQ +1

All apps should be cleared now. Let me know if you have one still stuck in this state.

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Kyle.ConnectIQ 25 days ago in reply to InigoTolosa

InigoTolosa, what's the specific error being seen? What's the app that's having issues?

Kyle.ConnectIQ 25 days ago in reply to Kyle.ConnectIQ

Looks like the server team found something. I'll post back once things should be fixed.

InigoTolosa 25 days ago in reply to Kyle.ConnectIQ

Thanks for this update

There's no error. Users from Chinese Store just can't update to last version.

In my case it happens for POWER+PRO that should be at version 4.0.2 as it is in the standard store, but it shows previous version (4.0.1) for China. The issue seems to happen after 07th January

https://apps.garmin.com/apps/064bd485-e547-4df2-97c6-e5e234b8c84f

https://apps.garmin.cn/apps/064bd485-e547-4df2-97c6-e5e234b8c84f

I can see more apps in the same condition. TYMEWEAR shows 1.9.6 and should be 1.9.62

https://apps.garmin.cn/apps/d3a41749-4ab1-42b4-a4a2-fa3508bc8c82

Kyle.ConnectIQ 25 days ago in reply to InigoTolosa

There was an issue the server team has fixed. It may take a while to clear the backlog, so let us know if there's still issues tonight. I'll check back in on this thread on Monday

InigoTolosa 24 days ago in reply to Kyle.ConnectIQ

Just checked on Sun 12th at 10:30 CET, and it’s not fixed yet.

flocsy🤠 24 days ago in reply to InigoTolosa

Maybe there is a specific reason related to your app, because I was able to upload a new version and after less than 10 minutes I was able to deploy it to my device with the Download button (but in the first minutes it did produce a red error message, and when I looked at the json in Chrome's network tab it had something with 404, so I figured that my app haven't pass the validations yet, so it's not yet available to be downloaded (Hint: maybe it would be a nice gesture to gray out the Download button...))

InigoTolosa 24 days ago in reply to flocsy🤠

It's not only mine. I am not referring to standard store. There is no issue there since it was cleared some days ago. But the issue persist in the Chinese store.

Is your app update available in apps.garmin.cn?

flocsy🤠 23 days ago in reply to InigoTolosa

No, it's still the previous version.

But IMHO you're confusing some of us (at least me), because this thread was about: developer uploads IQ file and it is not downloadable AT ALL. Mine is downloadable in the .com store. So the problem is again the syncing between the com and the cn store.

Just out of curiosity: where do you upload your apps? in the .cn or the .com site? If in the .com site then is your new version available in the .com site?

InigoTolosa 23 days ago in reply to flocsy🤠

I always upload to the .com store.

In my case, the issue is related to updates, but I believe it may also affect new apps. A few days ago, updates in the store were not available for download at all. According to Kyle.ConnectIQ due to an issue already fixed. This resolved the problem for the .com store.

However, some users of my data fields in China have reported that the issue is still present in the .cn store. It seems that further action is needed to address this on that platform.

Kyle.ConnectIQ 21 days ago in reply to InigoTolosa

InigoTolosa, the syncing issue with the China store has been fixed.