How to interpret the CIQ_LOG.BAK`?

Thank you for your response jim!

I looked into the thread you posted. Never tried ERA before but I got i going and added my user. I can see that my app is there, but there doesn't seem to be any errors of any kind. Hence no stack trace... Maybe it needs a day or two to synchronize, the error inte the log happened this morning.

But I tried following the pc trace and debugging the hex values manually with the debug.xml in the .iq file (I'm learning so much here!) and I found the trace in my code. The thing that puzzles me is that the trace is related to the start of my application. The user reported a crash after the app has been in use for more than 40 minutes, so it should not be related to the start. Or am I looking at the wrong log file perhaps?

The log file says this:

---
Error: System Error
Details: 'Failed invoking <symbol>'
Time: 2024-10-05T09:12:53Z
Part-Number: 006-B4315-00
Firmware-Version: '20.29'
Language-Code: dut
ConnectIQ-Version: 5.0.1
Store-Id: 80f06d38-3cd1-4463-b097-902ef1925533
Store-Version: 19
Filename: E7IJ5658
Appname: Hektors RefWatch
Stack: 
  - pc: 0x1000624a
  - pc: 0x10005340
  - pc: 0x100062f7
  - pc: 0x100031ec
---

If I follow the trace the first hexnumber corresponds to this line in my function updateState().

App.Storage.setValue("game_state", state);

This function is called a lot of times but the second hexvalue in the stack says that it's called from within my other function initValues(). initValues() is called two times in my code but the third value in the stack tells me that it comes from the initialize() function in my main delegate.

The last value in the stack corresponds to decimal 268448236. In my debug.xml i see this:

...HektorsSoccerRefApp.mc" id="85" lineNum="23" parent="globals/HektorsSoccerRefApp" pc="268448201" symbol="getInitialView"/>
...HektorsSoccerRefApp.mc" id="86" lineNum="8" parent="globals/HektorsSoccerRefApp" pc="268448239" symbol="initialize"/>

I don't know how I should interpret "between line 23 and line 8" in the file. Anyhow, what happens in the getInitialView is this:

    // Return the initial view of your application here
    function getInitialView(){
        _view = new HektorsSoccerRefView();
        return [ _view, new HektorsSoccerRefDelegate() ]; // THIS IS LINE 23 IN MY CODE
    }

So I can't find a crash related to the scenario the user described. I have never heard of anyone else having this issue either. I had about 500 download (before garmin rounded number of downloads to 100+ and 1000+...not annoying at all...). And never got the complaint about this type of crash. 

Any ideas where I could continue the troubleshooting?