Device Update Needed

Still Broken February 27 2017

This is still a problem for some combinations. The Simple Walk App cannot be downloaded to my Vivoactive. It tells me I need to update my firmware but, Garmin Express says I have the latest firmware v4.40.

Für diese App ist ein Update des vívoactive-Geräts erforderlich. Verwenden Sie Garmin Express, um das vívoactive-Gerät zu aktualisieren.

I was able to download the Hike App by the same author but no luck with Simple Walk even after:

Updating Garmin Express
Cycling Vivoactive power
Cycling Smartphone power.
Unpairing and repairing.
Connecting to computer and syncing
Updating Garmin Connect Mobile App

So, this problem has not been completely resolved as of February 27,2017

Also, the help I got from Tech support was essentially: Use a different App.

Hopeful announcement on the Garmin Blog this morning regarding this firmware version issue (at the bottom):
https://developer.garmin.com/index.php/blog/post/connect-iq-important-updates

Hopeful announcement on the Garmin Blog this morning regarding this firmware version issue (at the bottom):
https://developer.garmin.com/index.php/blog/post/connect-iq-important-updates

Two users have reported the problem to me this week

I also get 2 to 3 per week.

I just purchased a Vivoactive last week and have not been able to download anything. Has there been any resolution?

Hey JoeWohlleb,

Sorry you're having issues. The root issue here has been resolved. We still see this at times when someone gets a new device. A period of time can pass between when a device is packed and when a device is sold. Because of this time, the software can be out of date when you get your device. Once you update your software, you will have to unplug the device, let it update, then plug it back in. After it syncs with the update applied to the system, you should be able to download content from the store.

Thank you,
-Coleman

Hey JoeWohlleb,

Sorry you're having issues. The root issue here has been resolved. We still see this at times when someone gets a new device. A period of time can pass between when a device is packed and when a device is sold. Because of this time, the software can be out of date when you get your device. Once you update your software, you will have to unplug the device, let it update, then plug it back in. After it syncs with the update applied to the system, you should be able to download content from the store.

Thank you,
-Coleman

Thanks Coleman. I apologize if I am asking very simple questions. I've downloaded the latest software version and sync'd with my Vivoactice. Unplugged and plugged back in and it notes in Germin Express that the software is up to date. However, in looking at the watch itself, it still shows that it is running and old SW version and therefore is not allowing me to download content from the store. Any thoughts on how I can fix this? Thanks in advance.

It's possible that you the software files on your device, but they have not applied on the device then. Try the following steps:

1. Press the Action button (right side)
2. Select Settings
3. Select System
4. Select Software Update

This should initialize a software update on the device itself. Once the software version updates on the device itself, you should be in business!
If that does not update your software I would recommend giving our customer support a call or chat at 1-800-800-1020. Unfortunately, if we cannot get the software updated, then we are going to continue to see that error. Let us know how we can help!

Thanks,
-Coleman

This is still an issue. I just got my Forerunner 645M yesterday and updated to 3.70, but i cant install any apps from connect IQ because im being told to update my device. Any suggestions?

Try power cycling the watch and then syncing with garmin express. If that doesn't help, try re-pairing the watch with your phone. The app store doesn't know you've updated the firmware since you first set up the watch.