Unfair reviews - does Garmin care?

I think that sounds like a legitimate review. I usually reply and ask them to contact me via the Contact Developer link, but it never happened :( Maybe after that + 1 month Garmin would agree to remove it, though it's still not against their policy... I got some 1 stars without text, that is even more frustrating IMHO.

It sounds legit to me.

As discussed in other threads, just bc we devs may disagree with a review doesn’t mean it’s abusive or inappropriate. I think that even if the user is incorrect or ignorant (from our POV), or if the thing they’re complaining about isn’t “our fault”, it’s still a legit review as long as it was made in good faith (and ofc as long as it’s within the bounds of reason / common sense.)

One example of a truly abusive review would be when somebody asked me to make a certain app available for newer devices, and when I didn’t do it, they left a 1-star review (I forget if it was for the same app or an unrelated app, but either way it’s clearly an abuse of the system.)

but then you only had a textless 1 star, so it wasn't abusive either, and only you could see it was the same user who asked it a few days ago, so even that is hard to argue that it's abusive.

I think it's not a review of the data field, it's just showing the incapability of the end user to operate the garmin device. 

In the defense of the end user I also think it's not straightforward to set up data fields on a garmin device. 

that might be an argument that I would try, maybe that'll convince Garmin to take it down. This is the tricky "in the middle" situation, when it's "installed enough" to be able to review it, but it's "not installed enough" to be able to see/use it (not added to a layout)

mcinner1 said:

I flagged this review as inappropriate - but Garmin seems not to care at all.

How is it "inappropriate"? You don't say. Clearly, it's a review you aren't going to like but that isn't enough for it to be "inappropriate". If it's an accurate description of this person's experience, it really can't be inappropriate.

If the reviews of your thing tend to be positive, people won't pay much attention to bad reviews (especially, ones lacking in detail).

mcinner1 said:

Or do you think, it is not inappropriate?

Not inappropriate for any objective reason. Keep in mind that it's what Garmin defines as "inappropriate", I suspect it's things like spam or inappropriate language or (clearly) irrelevant content.

(Seems fairly clear it's some sort of "bad" review.)

Ok, you’re right. I will delete my answer…

Keep in mind that you are writing these replies for other people (not just the person you are replying to.)

It's not likely you will win this person as a "customer" (you won't with the original response).

The idea is to get/keep other "customers".

You want to look like the nice and reasonable guy!

I never said it was textless — it was a couple of years ago when textless reviews wouldn’t show in the store, and this review def showed up.

I also never said it was just a few days between the request and the review. This is a user who had been asking for new device support for a long time.

The point is, regardless of the details, it was absolutely clear to me that the review was retaliation for failing to fulfill their request.