Impossible to report an inappropriate review.

Hi.

After the website update, it is no longer possible to report a review as inappropriate.
At least I haven't found how to do it.
sometimes it happens that some rude person writes.

does anyone know how to do it?

Tanks.

Top Replies

dfaina over 1 year ago in reply to Brandon.ConnectIQ +1

I see the flag.
When I click on it the procedure opens but it seems to ask to report the application as inappropriate and not just the review.

All Replies

Brandon.ConnectIQ over 1 year ago

The same "flag as inappropriate" flag icon & link are available on reviews and review responses as before. Are these no longer visible to you?

dfaina over 1 year ago in reply to Brandon.ConnectIQ

I see the flag.
When I click on it the procedure opens but it seems to ask to report the application as inappropriate and not just the review.

windfield over 1 year ago in reply to dfaina

i'm seeing the same problem. if you flag a review now, it looks to be trying to flag the actual application and there is not a way to specify the actual review you are asking about

dfaina over 1 year ago in reply to Brandon.ConnectIQ

is there any news?

windfield over 1 year ago in reply to dfaina

none. and when you do use that new form, no action is taken. pretty frustrating when the reviews are "how do i install?" with 1 star

Brandon.ConnectIQ is anybody on the team around to help with cleaning up reviews?

flocsy🤠 over 1 year ago in reply to windfield

at least there's a text. If there wasn't you couldn't even start the report process

Brandon.ConnectIQ 11 months ago

If developers believe a review violates Garmin’s Terms of Use (see https://www.garmin.com/en-US/legal/terms-of-use/), they may flag reviews of their own apps they believe are inappropriate and provide a reason explaining why. If the flagged review is in violation, the review will be removed. We also encourage developers to reply to reviews to help address customer concerns and direct them to the Contact Developer link if further assistance is needed.

windfield 11 months ago in reply to Brandon.ConnectIQ

That’s the same answer I got when I emailed ConnectIQ admin. Doesn’t address the numerous reviews we all get saying “can’t uninstall 1 star” or “makes my sensors drop” or a customer leaving the same bad review multiple times Also seems to be a big departure from before when alphamonkey said garmin would help developers deal with reviews related to issues that are out of our control.

_psx_ 11 months ago

Or bug in firmware like recently was with localisation...

jim_m_58 11 months ago in reply to windfield

Actually, the last sentence of Brandon's post kind of does. Doing a "reply" to a bad review might not be seen by the person that left it, but will be seen by others that might have the same issue. It does cutdown on bad reviews in my experience over the last 9+ years.

Another thing to try is maybe have something is your app description (near the top so no one has to click "more").

True story. One of my apps that required an API Key had limits by the data provider (not me) on who could get one. I did note this in the description at the top, but still got some one stars about it. Other users started to call out the one star review by way of 5 star reviews telling the one star person to read the top of the description!