Settings reset after watch firmware update

I got a lot of reports in the last month of app settings being cleared or reset after a watch firmware update. Why does this happen? Is it not supposed to happen?

0 flocsy🤠 over 1 year ago

Usually it doesn't, but when you changed the properties, then sometimes it does

0 jim_m_58 over 1 year ago

If Garmin Express was used to get the FW update, at the same time the user could have gotten an update to your app, and if you'd made changes to your app's properties, that could have caused the clear/reset.

0 trudelta over 1 year ago in reply to flocsy🤠

OK. But this is happening on apps where there was no change to my app properties.

0 flocsy🤠 over 1 year ago in reply to trudelta

Do you also see this happening or only users report this? Does it matter if you use Garmin Express or Connect IQ app?